Escrow Servicing Specialist I

This position is responsible for performing escrow administration duties related to servicing the commercial, business banking, residential mortgage and home equity loan portfolios. Duties include assisting with the proper setup and monitoring of properties by the tax and insurance vendors, the timely and accurate disbursement of payments to tax collecting agencies and insurance companies and the completion of the annual escrow analysis in accordance with regulations. Additionally, the position serves as a springboard to becoming a subject matter expert being tasked with the independent research and resolution of complex business issues related to escrow and maintain written procedures to ensure compliance with state and federal regulations and investor guidelines.

• Assist in the accurate and timely payment of all real estate tax escrowed items.
• Assist in the accurate and timely payment of all insurance escrowed items.
• Assist in the accurate and timely completion of scheduled escrow account analysis in accordance with bank, state and federal regulation and investor requirements
• Ensure the accuracy and timeliness of real estate tax information with our third party servicer in accordance with bank procedures and state and federal regulations.
• Ensure the accuracy and timeliness of insurance information with our third party servicer in accordance with bank procedures and state and federal regulations.
• Assist in ensuring the proper monitoring and handling of delinquent real estate taxes.
• Monitor customer service requests and system exception reports, research and resolve issues.
• Respond to inquiries from internal and external customers related to escrow items.
• Assist with maintaining all related written procedures in accordance with established bank standards and regulations.
• Work with escrow related vendors as needed.
• Keep well informed of revisions and additions to state and federal regulations, investor servicing requirements and Bank policy.
• Assist management on special projects and perform other servicing related duties as assigned.
• This position will be cross trained in additional functions within the escrow and investor reporting team to allow for appropriate levels of team back-up as well as potentially residential mortgage servicing items

• Comprehensive reading skills for complex documents, procedures and regulations.
• Ability to work independently in a multi-tasking environment while meeting critical deadlines.
• Computer literacy with proficiency in MS Office applications
• Strong interpersonal communication with a focus on providing excellent customer service
• Must have excellent organizational skills; be detail-oriented, accurate and self-motivated
• Knowledge of the Horizon Loan System or similar servicing application is a plus.

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Vacation Time, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an Award Winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.