Customer Service Representative

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

Join nVent as a Customer Service Representative supporting SCHROFF and Data Solutions customers across Aerospace & Defense, Data Center & Networking, and other key market segments at our Warwick, RI location. Excellent customer experiences don't happen by accident-they're built by people who know the details and take ownership. In this role, you'll guide customers through pricing, order management, and delivery while collaborating behind the scenes with multiple teams to drive satisfaction and repeat business.

** This is an hourly position. Once fully onboarded, you can work a hybrid work schedule with 4 days/week on-site in Warwick, RI and 1 day at home. **

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Connect with customers, outside sales, and production on all aspects of order creation and follow-up, providing a high level of knowledge and support.
• Research and recommend solutions for all incoming requests regarding pricing and availability, order changes/status, and complex questions for multiple product brands.
• Process domestic standard distributor and non-standard orders independently and accurately for multiple functional areas/brands with a clear understanding of the differences between direct and distribution business.
• Work with sales, marketing, production, shipping and other operating functions regarding product, delivery, or service matters.
• Monitor and follow-up on scheduled shipment dates to ensure timely delivery. This may include obtaining proof of delivery and/or expediting shipment as needed.
• Use product knowledge to make decisions that result in improved customer satisfaction.

YOU HAVE:

• 2+ years of customer service or customer support experience. Experience in a manufacturing, industrial, or B2B environment is ideal.
• Experience working with a CRM and ERP system (such as Salesforce and/or JDE) is preferred.
• Ability to manage the full customer order lifecycle-from pricing and lead times through order entry, follow-up, and issue resolution-while coordinating with sales and internal partners.
• Strong problem-solving skills, with the ability to identify root causes, ask the right questions, and coordinate solutions across sales, production, logistics, and technical teams.
• Excellent written and verbal communication skills, demonstrating the capability to engage effectively with repeat OEM customers, outside sales teams, and cross-functional partners.
• Comfortable working in a fast-paced, self-directed environment while balancing multiple priorities and regional customer responsibilities.

Additional Requirements:

• The nVent Warwick, RI facility is an ITAR controlled site. All candidates must be a "US Person" as defined by 22 C.F.R. 120.15.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan and an employee stock purchase plan - both include a company match.

• Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.