Enterprise Operations Center Specialist - Lead

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

Enterprise Operations Center Specialist - Lead
DMI, LLC
Location: Alexandria, VA

At DMI, we don't just oversee operations - we lead the command center that protects mission-critical federal environments. We are seeking an experienced and strategic Enterprise Operations Center Specialist - Lead to provide both technical and management leadership within a high-visibility Enterprise Operations Center (EOC).

This is a senior leadership opportunity for a proven operations expert who thrives in 24x7 environments, excels at driving accountability, and understands how to stabilize and elevate enterprise performance at scale. If you are ready to shape operational excellence in support of secure federal systems, this role offers influence, visibility, and long-term impact.

Working in Alexandria places you just minutes from Washington, DC and at the center of federal innovation and operational leadership. The region offers:
* Proximity to major federal agencies and executive decision-makers
* A strong GovCon and enterprise IT ecosystem
* Long-term career mobility within the federal technology space
* Access to industry networking and professional development opportunities

Beyond work, Alexandria provides:
* Waterfront views and historic Old Town charm
* Walkable neighborhoods and vibrant dining
* Easy Metro access and commuter convenience
* Close proximity to Northern Virginia and Maryland suburbs
* Weekend access to the Blue Ridge Mountains, Chesapeake Bay, and East Coast cities

It's a location where senior technology leaders can build influential careers while enjoying a dynamic and well-connected community.

As Enterprise Operations Center Specialist - Lead, you serve as the focal point for operational performance, accountability, and stability across the enterprise environment. You will ensure timely problem resolution, establish operational goals, and guide multi-shift teams supporting mission-critical systems.

Your impact will directly influence:
* Operational readiness and system stability
* Escalation management and root cause resolution effectiveness
* Team performance and shift coordination across 24x7 operations
* Continuous improvement of monitoring, reporting, and governance processes

This is a leadership role where operational excellence, risk mitigation, and executive-level visibility intersect.

* Provide technical and management leadership for enterprise operations tasks and technology assignments
* Supervise operations within the Enterprise Operations Center (EOC)
* Serve as focal point for operational concerns and establish goals and plans to meet operational objectives
* Ensure timely processes for problem control, identification, research, and escalation
* Coordinate the review and update of all documentation used by EOC staff
* Ensure all members of the staff are trained on procedures and tools
* Manage multi-shift staffing model and operations
* Lead root cause analysis for operational issues
* Interface with senior management on operational status and issues
* Drive continuous improvement initiatives for EOC operations
* Manage escalations and coordinate with technical teams

Within your first 90 days, you will have:
* Established strong operational governance across multi-shift teams
* Improved escalation flow and root cause documentation standards
* Strengthened team accountability and performance consistency
* Built trusted relationships with senior leadership and technical stakeholders

Long term, you will be recognized as a steady, strategic leader who ensures enterprise operations remain stable, responsive, and continuously improving.

Required Qualifications:
* Minimum 10 years of related experience managing a complex enterprise operations center
* Proven experience providing technical leadership and supervision of operations
* Strong management and organizational skills
* Experience with 24x7 operations and shift management
* Knowledge of ITIL and IT service management best practices

Education & Substitutions
Bachelor's degree from an accredited institution or equivalent professional experience

Education substitutions accepted per contract guidelines:
* No Degree: 2 additional years experience
* Associate's Degree: 1 additional year experience
* Bachelor's Degree: Meets baseline requirement
* Master's Degree or PhD: No additional experience required

Preferred Skills
* ITIL Managing Professional or Expert certification
* Experience managing NOC/SOC operations
* Knowledge of enterprise monitoring and management platforms
* Strong leadership and team development capabilities
* Excellent communication and stakeholder management skills
* Experience with operational metrics and reporting

Background Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: None required for this position.

This opportunity offers the chance to lead secure enterprise operations within a structured federal environment while shaping operational strategy and team performance across a 24x7 mission space. At DMI, you'll work alongside high-performing professionals, influence executive-level decision-making, and play a direct role in strengthening operational resilience for mission-critical systems.

If you're ready to lead with authority, elevate enterprise performance, and make a measurable impact - we encourage you to apply.

#LI-MS3

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.