Enterprise Operations Center Engineer - Mid
 DMI (Digital Management, Inc.) | |||||||
tuition assistance, 401(k)
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 United States, Virginia, Alexandria | |||||||
 Feb 17, 2026 | |||||||
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Enterprise Operations Center Engineer - Mid
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com About the Opportunity Enterprise Operations Center Engineer - Mid DMI, LLC Location: Alexandria, VA At DMI, we don't just monitor systems - we protect the operational backbone of mission-critical federal environments. We are seeking a skilled and dependable Enterprise Operations Center Engineer - Mid to support high-visibility enterprise systems that demand precision, accountability, and continuous performance. If you thrive in structured, fast-paced environments and want your technical expertise to directly support secure federal operations, this role offers meaningful impact and strong growth potential within the federal technology landscape. Why Alexandria, VA? Working in Alexandria places you just minutes from Washington, DC and at the center of federal innovation and operations. The region offers: * Proximity to major federal agencies and mission-driven programs * A strong GovCon and enterprise IT ecosystem * Long-term career mobility within the federal technology space * Access to industry networking and professional development opportunities Beyond work, Alexandria provides: * Waterfront views and historic Old Town charm * Walkable neighborhoods and vibrant dining * Easy Metro access and commuter convenience * Close proximity to Northern Virginia and Maryland suburbs * Weekend access to the Blue Ridge Mountains, Chesapeake Bay, and East Coast cities It's a location where technology professionals can build strong careers while enjoying a dynamic and well-connected community. Why This Role Matters As an Enterprise Operations Center Engineer - Mid, you play a critical role in maintaining system stability, availability, and performance across enterprise environments. Your work directly supports operational continuity and ensures issues are identified, diagnosed, and resolved before they impact mission delivery. Your impact will directly influence: * System uptime and performance reliability * SLA adherence and incident response effectiveness * Cross-team coordination during critical events * Continuous improvement of enterprise monitoring capabilities This is a high-visibility operational role supporting mission-critical systems in a 24x7x365 environment. Key Responsibilities: * Perform day-to-day activities to monitor systems and infrastructure for events and alerts within the Enterprise Operations Center (EOC) * Coordinate resolution of events and alerts in accordance with SLAs * Utilize monitoring tools to identify and diagnose complex problems * Maintain SOPs and runbooks for monitoring and escalation * Provide 24x7x365 operational support including shift rotations * Document incidents and resolutions in ticketing systems * Monitor infrastructure health and performance metrics * Escalate issues to appropriate technical teams * Participate in on-call rotation for after-hours support * Generate operational reports and metrics * Support continuous improvement of monitoring and alerting What Success Looks Like Within your first 90 days, you will have: * Demonstrated strong command of enterprise monitoring tools and procedures * Contributed to consistent SLA adherence and timely incident resolution * Built trusted working relationships with infrastructure and support teams * Strengthened operational documentation and monitoring accuracy Long term, you will be recognized as a reliable, technically strong contributor within DMI's enterprise operations team. Qualifications What You Bring Required Qualifications: * Minimum 5 years of related experience providing support to an enterprise operations center * Experience with monitoring platforms, incident management, and NOC operations * Knowledge of IT infrastructure components and troubleshooting * Proven ability to work in 24x7 shift-based operations * Understanding of ITIL incident management processes Education & Substitutions Bachelor's degree from an accredited institution or equivalent professional experience Education substitutions accepted per contract guidelines:
No Degree: 2 additional years experience
Preferred Skills
Background Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance. Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: None required for this position. Why Join DMI? This opportunity offers the chance to contribute to secure enterprise operations within a structured federal environment while maintaining work-life balance within a shift-based model. At DMI, you'll work alongside dedicated professionals, support critical systems, and play a direct role in delivering stable, high-performing technology services that support national-level operations. If you're ready to strengthen enterprise performance and make a measurable impact - we encourage you to apply. #LI-MS3 Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
These values aren't just ideals-they show up in how we support every part of your well-being:
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions. | |||||||