Learning & Development Manager - Exempt

Are you ready to revolutionize our team? We're hiring a Learning and Development Manager for our Auburn Hills office!

POSITION PURPOSE: The Ultimate Impact Maker!

Tired of the same old corporate grind? Join us and become the driving force behind our frontline success! As our Learning and Development Manager, you won't just develop training-you'll sculpt careers, ignite sales passion, and champion a culture of diversity and inclusion. You are the architect of the ultimate Genisys employee experience, ensuring every team member, from new tellers to seasoned managers, is equipped to deliver financial greatness and legendary service. Plus, you get to lead our critical DE&I charge-making a real difference in people's lives every single day!

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Frontline Success Architect: Building the Dream Team

• New Hire Supercharger: Design and maintain a cutting-edge onboarding program that turns new hires into confident frontline heroes ready to tackle routine member transactions from day one.
• Quality Control Guru: Oversee our trainers, ensuring every session is delivering the highest level of learning and that our new staff is set up for success.
• Adaptable Educator: Provide a diverse menu of training options-because one size never fits all!
• Feedback Fanatic: Listen to training surveys, instantly spot areas for improvement, and adjust our programs on the fly.
• System Sorcerer: Maintain our training software to keep everyone on track with their mandatory courses.
• Department Connector: Partner with various teams to develop custom training that meets their specific needs.

2. Sales & Service Igniter: Firing Up Financial Growth

• Sales Trainer Extraordinaire: Create and maintain dynamic sales training for new staff, giving them the tools to help our members achieve their financial dreams.
• Goal Setter: Establish clear, exciting timelines for sales training completion.
• Needs Investigator: Work with Branch Managers and Regional Leaders to assess the skills of our current staff and provide targeted, high-impact training.
• Effectiveness Scientist: Measure training impact, prove its value, and continuously tweak for maximum results.
• Delivery Master: Bring sales training to life through engaging in-person and virtual formats.
• Consistency Champion: Schedule a steady drumbeat of sales training courses year-round to keep our staff sharp.
• Coaching Partner: Oversee the Learning & Development Specialist to ensure frontline sales and service training is wildly effective.
• Meeting Maverick: Support Branch Managers with fresh, impactful sales meeting content.
• Growth Accelerator: Collaborate with Regional Managers and the VP of Sales & Service to provide the necessary training that drives credit union growth.

3. Leadership Development Catalyst: Shaping Future Icons

• New Manager Mentor: Partner with Regional Managers to map out personalized training plans for our newest leaders.
• Progress Pacesetter: Stay in close communication with new managers to gauge their learning and offer support.
• 360-Degree Feedback Seeker: Gather insights from colleagues to monitor new manager progress.
• Alert System: Keep Regional Managers updated on new manager progress, quickly flagging any concerns.
• Trainee Tamer: Work with leadership to create strategic development plans for our Management Trainees.
• Branch Liaison: Coordinate with Branch Managers to ensure Management Trainees get the hands-on experience they need to complete the program.
• Talent Spotter: Provide ongoing feedback to Management Trainees and make the final, crucial recommendation on their readiness for a management role.

4. Service Experience Guardian: The Genisys Revolution

• GSR Steward: Maintain and update our signature Genisys Service Revolution (GSR) training for every single employee.
• Onboarding Essential: Ensure every new hire is indoctrinated into the GSR way of life.
• Yearly Refresher: Deliver annual training to managers and staff to keep the service standards sky-high.
• Reinforcement Creator: Develop new courses and training to continuously strengthen our commitment to the GSR experience.

5. DE&I Visionary: Leading the Charge for an Inclusive Future

• Culture Curator: As our DE&I Officer, lead the charge in fostering an inclusive environment.
• Resource Hub Builder: Maintain and update our DE&I Google Site with monthly observances and helpful resources.
• Voice of the People: Solicit content and personal stories from employees to make our DE&I initiative a truly collective effort.
• Program Pioneer: Create future programs and initiatives to advance our diversity and inclusion goals.

6. All-Around Team Player

• Policy Pro: Assist the Branch Operations Manager in making sure frontline policies and guidelines are crystal clear and easy for staff to follow.
• Meeting Maven: Attend and actively participate in necessary meetings.
• Project Powerhouse: Take on and crush special projects as assigned.
• Community Crusader: Volunteer for community involvement opportunities-because we believe in giving back!

QUALIFICATIONS: What you bring to the table!

EDUCATION/CERTIFICATION:

• A Bachelor's Degree in a related field and/or equivalent experience is preferred-show us your smarts!
• You must be able to become and remain 100% bonded (trust is everything!).

REQUIRED KNOWLEDGE (Your Secret Weapons):

• You know our Credit Union's field of membership like the back of your hand.
• You possess a thorough, insider knowledge of all our services and products.
• You have a solid understanding of all relevant legal and regulatory requirements.
• BSA Specific Superpower: You are fully versed in Customer Identification Programs (including Beneficial Ownership), Customer Due Diligence, Privacy Policy, Identity Theft Red Flags, Financial Exploitation Prevention Act, CTR reporting, OFAC requirements, and how to spot and report suspicious activity. You're committed to completing all assigned training.

EXPERIENCE REQUIRED:

• 3 to 5 years of related experience in a financial institution, with at least 2 years of supervisory experience-you've led the charge before!
• Proven sales experience-you know how to coach a winning team!

SKILLS/ABILITIES (The Tools of a Dynamo):

• Off-the-charts interpersonal, leadership, and supervisory skills.
• Superbly organized-you make chaos look like a perfectly planned agenda.
• Tech-savvy with related computer applications and business equipment.
• Laser-focused attention to detail.
• The ability to maintain a perfectly smooth and efficient work flow.

EOE M/V/Disability/Veteran.