Accounts Receivable Rep (Full-time)

Scheduled Weekly Hours:

The Accounts Receivable Rep will support our customer financial support team and patients by providing expertlevel system knowledge and highquality billing support. This position requires strong analytical skills, attention to detail, and the ability to troubleshoot complex billing issues in both HCE and Brightree. Ideal candidates bring experience in claims followup, insurance verification, and customer service, along with the confidence to train and support others.

We are looking for a motivated, techsavvy, and organized individual to join our welcoming team. Strong computer skills, comfort navigating multiple systems, and the ability to adapt to changing priorities are essential.

• Starting pay of $18.63/hour + more for experience!

• Support to grow in your career with access to our Career Development Center and Tuition Investment Program

• Toprated retirement plan and healthcare benefits

• Departmental leadership that supports you as you do your best work

• Work/Life balance to love what you do and where you live

• 1.0 FTE (40 hours/week)

• Shift: Monday-Friday, Days No weekends or holidays

• Hours: 7:00 AM - 5:30 PM (Flexible based on department need)

• Department: Customer Financial Services

• Location: Onalaska, WI

• Eligible for remote work after training (3-6 months of training)

• Provide LOVE + MEDICINE by supporting patients, staff, and retail teams with accurate billing, insurance verification, and account resolution.

• Serve as a subject matter expert in systems, helping staff troubleshoot issues, understand workflows, and navigate system updates.

• Review guarantor accounts, work AR aging reports, resolve claim issues, and follow up with thirdparty payors to secure reimbursement.

• Assist with insurance verification and documentation needs to ensure clean claim submission.

• Document all actions thoroughly and maintain compliance with payer guidelines, HIPAA, and federal regulations.

• Collaborate with patients, payors, and internal departments to resolve account concerns and provide accurate financial guidance.

• High School Diploma or equivalency

• At least 1 year of work experience, preferably in a medical facility, insurance company, or office environment

• Experience with Brightree/HCE strongly desires

EmplifyHealth is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer