Biometrics Multifunction Field Service Engineer

Highlights:

• Ideal Innovations Inc. (I3) is a Service-disabled Veteran-Owned small business (SDVOSB) that specializes in providing biometric and forensic services. Headquartered in Arlington, VA, I3 specializes in designing, developing, delivering, and sustaining the very latest, cutting-edge biometric technology. I3 is comprised of biometric system engineers, software developers, program managers and experts with global biometric system development experience who provide solutions of the highest overall quality, security, and value to the United States (U.S.) Government. I3 is interested in hiring the very best and brightest managers, engineers, logisticians, subject matter experts. We offer competitive salaries, 401k, and continuing education funds. We pay close attention to our workforce and strive to provide opportunities and longevity that endures beyond our opportunities. At I3, we want to provide our future teammates with opportunities for professional development & growth and the ability to deliver disruptive biometric solutions and support to the battlefield today and into the future.
• You will be working closely with our military service members to provide operational support, system sustainment, and training on a Family of Systems of biometric collection devices. Dependent on mission needs, the work environment ranges from mature garrison environments to supporting training exercises in the field to austere forward-deployed areas overseas. You will find yourself splitting your time between a static location in Germany and having to travel to various units to support the mission.
• The range of position locations and mission requirements will allow candidates to target their skills and comfort zone to opportunities that best align with their skills, experience, and work environment.
• This is an opportunity to support the Army's Biometric Collection Capability (BC2) and the PM DoD Biometrics program. As a key member of the biometric team, you will work closely with the warfighter to ensure 100% availability of all BC2 assets within BC2 portfolio. As the MFSE, you will advise and assist as necessary to ensure users are up to date on the latest training of tactics, techniques, and procedures (TTP) for the employment of biometric hardware and software tools. These important biometric systems within the Customer's biometric Family of Systems give soldiers the decisive edge on the battlefield and their success is attributed to a candidate's ability to work with an operational mindset.
• The selected candidate would gain strong IT skills balanced by an operational mindset focused on the success of the biometric mission.

Typical Day:

• Provide the day-to-day maintenance and repair of the following BC2 systems:
  
  
  
  • Biometrics Automated Toolset - Army (BAT-A): Consists of biometric enrollment laptops, peripherals, and BAT-A servers
  
  
  
  

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  • Near Real Time Identity Operations (NRTIO): Consists of biometric collection devices, data communications platforms, and a regional server with a web portal user interface.
  • Additional BC2 Family of Systems also includes the Javelin handheld devices and ARES Terminal Gateway Manager (ATGM)
  • MAVERICK VSAT: Assemble, disassemble, configuration, monitoring performance; software & hardware updates; troubleshooting; daily, weekly, monthly maintenance, and working with help desk to fix communication issues.
  
  
  
  

Tasks:

• Provide Tier 1 help desk support directly to the user
• Schedule, perform, document, and review records on maintenance
• Sanitize equipment prior to offsite maintenance
• Testing and system maintenance checks and repairs
• Check security controls following maintenance
• Baseline and reinstall software
• Repair/Replace/Return collection devices as appropriate
• Implementing system upgrades, including planning, scheduling, testing, and coordinating and managing system network availability.
• Train personnel and ensure IA personnel compliance
• Track enrollments from ingestion to ABIS on mission systems
• Train personnel and ensure IA compliance
• Support the planning of biometrics operations and the preparation of briefings, reports, etc.
• As needed, develop targeted training materials for specific missions.
• Dependent on duty location, accompany units on actual missions or training exercises as required to ensure that personnel are satisfactorily trained to execute their biometric related tasks to standard in a live environment.
• Responsible for the identification and resolution of network connectivity issues both locally and via satellite link, software and hardware upgrades, and general maintenance of laptops, peripheral, cell phones, and satellites.
• Duties also include general systems and administration, maintenance, documentation, and reporting.
• Customer interaction is required in response to reported problems, defining requirements, and user training.
• Design, develop, prepare, and conduct the training based on established course materials
• Preparation of instructor and student materials (course outline, handouts, course critique forms, leave behind instructional materials, and training aids) will also be required.

Required Qualifications:

• Education: A. or 2-year technical school in Computer Science, Information Systems, Engineering, Business, or related scientific or technical discipline (4 years of additional direct relevant technical or experience may be substituted for education).
• 3 or more years relevant professional experience with IT systems.
• A minimum of 2 years of experience with biometrics systems.
• Within 6 months of hiring get DoD 8570 IAT level II Certification (ex. Sec+)
• Proven ability to troubleshoot hardware, network, and Windows operating systems.
• Proven ability to ensure data integrity.
• The candidate must be able to formally present materials in understandable and intelligible formats, in both stand-up instruction and written arrangements. Be able to effectively measure student progress and provide constructive feedback.
• The candidate must be fully proficient in the use of PC's and all programs included in the Microsoft Office application suite.

Physical Job Requirements:

Physical demands vary from sitting at a desk to providing field support in austere conditions. Standing in a classroom environment, sometimes for extended periods. Phone use and PC or laptop. May require lifting and carrying boxes of supplies or files up to 25 lbs. Other physical requirements may include directing and participating in training exercises or military operations. Able to lift "2-person lift" cases, wear a Kevlar helmet, ride in an off-road vehicle, travel via fixed and rotary wing aircraft, and sleep on cots.

Position Shift Type:

• Typically, 12-hours per day, 7 days a week. However, mission dependent based on the clients' needs.

Location: Wiesbaden, Germany

US Citizenship: US Citizenship is required.

Clearance: Current Secret Clearance is required.

Ideal Innovations, Inc. is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

Ideal Innovations, Inc. is a VEVRAA Federal Contractor.

Associates of Computer Science (required)

The candidate must be fully proficient in the use of PC's and all programs included in the Microsoft Office application suite. (required)
The candidate must be able to formally present materials in understandable and intelligible formats, in both stand-up instruction and written arrangements. Be able to effectively measure student progress and provide constructive feedback. (required)
Proven ability to ensure data integrity. (required)
Proven ability to troubleshoot hardware, network, and Windows operating systems. (required)
2 years: Experience with biometrics systems (required)
3 years: Relevant professional experience with IT systems. (required)

Security + (required)