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It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type:
Full time
Salary
Job Description: Culture & Values at The Auto Club Group
We put our members first, ensuring their satisfaction guides every decision. We act with integrity by fostering an open, honest, and ethical workplace. We pursue excellence by delivering bestinclass products, benefits, and services. We invest in our people by seeking top talent, rewarding high performance, and holding ourselves accountable.
Assistant Vice President, Travel Sales - The Auto Club Group Role Overview The Auto Club Group is seeking an Assistant Vice President, Travel Sales, who will report directly to the Vice President of Travel. This leader will be responsible for guiding the travel sales organization to achieve strong, profitable growth. The role includes setting strategic direction, building and developing highperforming teams, and driving transformation to ensure our travel agency becomes easier to do business with, more competitive, and wellpositioned for the future of travel. A DAY IN THE LIFE of an Assistant Vice President, Travel Sales Strategy Growth & Business Planning
Develop and own a clear travel sales strategy aligned with company goals and travelindustry trends. Build multiyear growth plans for each sales channel (including branch, call center, virtual, independent, air desk and emerging channel) with targets for passengers, member satisfaction, conversion, member penetration, sales, revenue, margin, staffing, productivity, and other relevant metrics. Identify new distribution opportunities and partnerships that expand our reach and member value.
Sales Performance & Operational Excellence
Lead a comprehensive transformation of travel sales, with a strong focus on breaking down silos and building one integrated team. Design simple, effective sales processes and workflows that support consistent, highquality customer experiences. Build and manage a practical KPI framework (e.g., leads worked, conversion, productivity, margin) and use it to coach performance and guide decisions. Analyze results, explain variances, and quickly adjust plans to stay on track. Deliver growth and profit goals for Travel, Membership and Credit Card products.
People Leadership & Talent Development
Lead, inspire, and develop a large, multisite, omnichannel sales team, including leaders and travel agents. Elevate leadership capability, clarify roles, and manage capacity so leaders can focus on coaching, performance, and transformation work. Partner with HR to design compensation, career paths, and recognition programs that attract and retain highperforming travel agents, including experienced hires. Create and oversee coaching programs led by travel subject matter experts, with clear goals for speedtoproductivity and skills development. Grow Travel Agent productivity and retention. Understand and ensure implementation of ACG Policies and Procedures.
Cross-Functional Collaboration & Go-to-Market Execution
Champion the effective use of CRM, booking platforms, sales enablement tools, analytics, and AI to improve sales productivity, market competitiveness, and customer experience. Drive adoption of new tools and workflows, especially among tenured agents, using clear expectations, training, and coaching. Work with IT and vendors to stabilize key systems, reduce selling disruptions, and prioritize enhancements that help agents sell more effectively.
Collaboration and GotoMarket Execution
Partner with Marketing, Product, and Operations to align campaigns, offers, and service delivery with sales goals, plans, and member needs. Increase growth and agility by supporting quick, testandlearn campaigns for key travel segments and seasons. Ensure endtoend alignment between lead generation, lead management, sales execution, and posttrip experience.
Culture, Change Leadership & Organizational Alignment
Build a strong culture of accountability, collaboration, and customer focus across all travel sales teams. Clearly communicate the vision for travel and connect agents' daily work to member value and company strategy. Involve sales leaders and agents in designing workflows and customer engagement models to increase buyin and quality of solutions. Migrate capacity across sales channels to capture profitable growth.
Industry Engagement & External Partnerships
Stay current on travel industry trends, regulations, and best practices (industry growth drivers, competitive trends, emerging technology, and industry requirements such as ARC,IATAN, and Travel Agent responsibilities). Represent the company with key suppliers, national associations, and industry work groups to advance our interests and gain insight into market dynamics.
Rewards & Benefits This position offers a competitive annual salary between $160,000 and $210,000 (based on experience), in addition to eligibility for a Corporate Incentive Bonus, based on performance. ACG offers excellent and comprehensive benefits packages:
401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, rewards and much more
WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: Education
Bachelor's degree in Business, Marketing, Travel, or related field; equivalent experience considered.
Work experience
8+ years of progressive leadership in travel sales, travel distribution, or closely related fields. Proven success leading multichannel travel sales teams to deliver revenue and margin growth. Demonstrated experience designing and executing sales strategies, processes, and incentive plans. Experience using CRM, booking platforms, analytics, and/or AIenabled tools to improve sales performance.
Candidates will also possess: Knowledge of:
Strong skills in change management and transformation, including leading tenured teams through new tools and ways of working. Excellent communication, coaching, and collaboration skills, with the ability to influence senior leaders and frontline teams.
Preferred Qualifications:
Experience leading in digital and virtual environments, with the ability to guide both remote teams and inbranch travel agents. Familiarity with AI tools that enhance sales productivity and customer experience. Proven success leading virtual teams and coaching travel agents across multiple channels, including branch, call center, and hybrid models. Experience supporting futurestate operating models where branch travel agents flex across channels, with an understanding of commissionstructure implications. Strong crossfunctional collaboration skills. Certified Travel Counselor (CTC) or similar industry credential. Experience redesigning compensation, training programs, or organizational structures within a sales environment. Background in membershipbased or multiproduct organizations where travel drives member value and retention.
Work Environment This role is eligible for remote work and requires regular domestic travel, typically 2-3 times per month. Travel may include team development and coaching, business meetings, conferences, forums, and related events. Travel requirements are subject to change based on updates or modifications to the ACG Flex Work policy. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
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The Auto Club Group
parental leave, paid time off, paid holidays, tuition assistance, 401(k), remote work
Feb 14, 2026