Merchandising Operations and Support Analyst

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Merchandising Support and Operations Analyst at Macy's, reporting to the Merchant Operations Team, supports Buyers, Planners, and various cross-functional partners including Supply Chain, Store Operations, Shortage Control, A/P, Private Label brands, Licensed Businesses, Distribution Warehouses, and External Vendors.

Their main responsibility involves maintaining the integrity and stability of Macy's Style File, which includes products sold in stores and online. The Style File system houses information on all Macy's merchandise, encompassing 4 million products and over 10.5 million records at the color/size (UPC) level. Given its integration with multiple retail systems, the Analyst performs maintenance tasks to ensure compliance with corporate hierarchy, website availability, and merchandise taxation.

What You Will Do

• Regularly monitor merchant service platforms to promptly address issues and process business requests.
• Track trends and identify opportunities for upstream solutions to reduce ticket volume.
• Research and resolve systemic issues reported by Buyers, Planners, or detected internally.
• Timely and accurately process maintenance requests submitted by Buying Offices.
• Coordinate seasonal updates to merchandise departmental hierarchy based on business needs.
• Participate in testing enhancements and reviewing Merchandise Not Live and Issue Tracking System (ITS) open issues.
• Develop and improve current website reporting for Macy's organization.
• Compile trend reports for areas consistently appearing in website exception reports to ensure accurate product availability on Macys.com.
• Gain a comprehensive understanding of the website area and its interfaces with other support functions within the organization.
• Collaborate with Customer Service and Facilities teams to resolve issues and enhance Customer Satisfaction Score (SCAT).
• Assist Merchants in researching and resolving issues reported by customer service and warehouses.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Generate ad-hoc reports as needed.

Skills You Will Need

Technical Skills: Proficiency in Microsoft Excel for data analysis and reporting. Above-average mathematical skills including computation of rates, ratios, percentages, and statistical concepts.

Communication Skills: Excellent written and verbal communication skills to interpret technical information and convey it effectively to various partners. Ability to read and interpret reports and procedure manuals.

Problem-Solving: Strong analytical skills to analyze data, identify business opportunities, and creatively solve problems.

Product Development Knowledge: Understanding of the product development process in retail is recommended.

Cross-Functional Collaboration: Ability to work independently with minimal supervision and collaborate effectively with cross-functional teams to address issues and implement action plans.

Detail-Oriented: Strong attention to detail in monitoring and maintaining data integrity and system stability.

Strategic Thinking: Ability to think strategically and connect daily tasks to broader company strategies and initiatives.

Adaptability and Multitasking: Capability to multitask, prioritize workload, and manage multiple projects simultaneously in a fast-paced environment.

Partnership Building: Interest in developing strong partnerships across the organization to facilitate cross-functional problem-solving.

Continuous Learning: Eagerness to learn about the business details and adapt to evolving strategies and results.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 1-2 years of work experience preferred.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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