Resource Analyst - Ground Handling Operation

Job Description:

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

The Resource Analyst will serve as a tactical member of the Operations team. Responsible for controlling the resource management process. The primary responsibility will be to proactively plan, roster and allocate labor and Ground Service Equipment for designated stations. This role is also responsible for analyzing productivity, worked hours and labor cost trends, as well as operational KPIs, to adjust the labor/GSE planning accordingly and ensure targets are met.

Job Responsibilities

• Accurate planning / allocation of staff ensuring engagement standards & SLAs (Service Level Agreements) are adhered to while meeting budget requirements.
• Assist stations with the schedule and rostering output of the staff and hours allocation.
• Accurate planning of required Ground Service Equipment to meet customer and station needs while aligning with budget requirements.
• Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to respective stations and leadership.
• Advanced planning of Operations roster - Ensuring correct Operational coverage available 24x7x365.
• Analyze actual vs scheduled hours to recognize trends and adjust accordingly.
• Consistent and accurate utilization of company tools.
• Undertake analysis/provide reports as required by the Leadership.
• Liaise with Planning, HR (Human Resources) and Training departments regarding required headcount, training requirements, staff holidays and absences.
• Close liaison with Station Management and HR to ensure alignment on standards, work rules, local logistics, etc...
• Complete RFP analysis for potential new business as required.
• Complete planning vs actual reviews with station leadership to ensure goals are met.

Safety, Security and Compliance

All AGI Team members have a responsibility and duty while at work to:

• Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
• Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
• Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
• Fully understand AGI Health & Safety and Security policies.
• Attend training courses as may be required by AGI.

Qualifications and Competencies

• At least 3 years of Airport/Airline operational/planning/scheduling experience, Bachelor Degree Preferred
• Excellent planning and communication skills.
• Flexibility to work on various shifts - Days, Evenings, Nights, Weekends and Holiday periods in line with business demand and operational requirements.
• Strong verbal communication, interpersonal and relationship-building skills.
• Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel.
• Ability to travel as needed to support job responsibilities. (Approx 25%) This includes occasional shift work to fully understand the jobs that are being planned.
• Able to use judgement and think on your feet to prioritize and complete multiple tasks and priorities.

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.

The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.