Digital Experience Specialist

The Massachusetts Medical Society (MMS) is the statewide professional association for physicians and medical students, supporting 25,000 members. We are dedicated to educating and advocating for the physicians of Massachusetts and patients locally and nationally. A leadership voice in health care, the MMS contributes physician and patient perspectives to influence health-related legislation at the state and federal levels, works in support of public health, provides expert advice on physician practice management, and addresses issues of physician well-being. Under the auspices of NEJM Group, the MMS extends our mission globally by advancing medical knowledge from research to patient care through the New England Journal of Medicine, NEJM Evidence, NEJM AI, NEJM Catalyst, NEJM Journal Watch, and through our accredited and comprehensive continuing medical education programs.

The world has changed, and so has the way we work. The MMS has adopted a flexible work model that allows most employees to choose where they work - at home, onsite in our Waltham office, or a combination of the two - based on their preferences and our business needs. Because what matters is the work we do, not where we do it.

The Digital Experience Specialist supports the planning, execution, and ongoing optimization of digital experiences across NEJM Group's portfolio of products and platforms. Working closely with colleagues in Digital Strategy & Experience, Customer Insights, editorial, marketing, UX, and technology, this role helps ensure our digital experiences are user-centered, effective, and aligned with the needs of our global audience.

Responsibilities:

• Support day-to-day execution of digital experience initiatives across NEJM Group websites, platforms, and digital products

• Assist senior team members in developing and executing digital product strategies and experience initiatives.

• Help manage and maintain feature documentation and enhancement roadmaps

• Synthesize user feedback and opportunities for continuous improvement

• Conduct competitive research and user analysis to inform product experience decisions.

• Monitor and report on performance metrics related to user engagement and experience

• Help track feature performance and user engagement metrics.

• Prepare presentations and reports for internal stakeholders.

• Participate in project meetings and contribute to strategic discussions.

• Assist with UX and audience research activities, including usability testing, surveys, and analysis of engagement data

• Coordinate with internal teams (editorial, design, development, marketing, analytics) to support project delivery

Qualifications:

• Bachelor's degree or equivalent experience in digital media, communications, marketing, UX, or a related field

• 3 years of experience supporting digital platforms, websites, or media products

• Interest in or exposure to subscription-based or content-driven digital products (publishing, media, education, healthcare, or similar a plus)

• Strong analytical and communication skills.

• Familiarity with digital tools (Adobe Analytics or related platform and UserTesting.com, Qualtrics or related user experience tools).

• Ability to work collaboratively across teams.

• Strong organizational skills, attention to detail, and ability to manage multiple priorities

• Clear communicator who collaborates effectively across disciplines

• Curiosity about audience behavior, digital publishing trends, and user experience best practices

Compensation:

The target base pay range for this role is between $65,000 and $75,000. Salary is commensurate with skills, qualifications, and experience.

Benefits:

Our generous benefits offerings include: 3 weeks of paid vacation, 6 personal days, 12 sick days, 13 paid holidays, medical and dental plans, 401(k) plans with company match, backup childcare assistance, tuition assistance and more!

The MMS has earned praise as one of the Top Places to Work in Massachusetts by The Boston Globe for the past 15 years in a row! The Globe surveys employees regarding their opinions about company leadership, benefits, ethics, values and culture, and recognizes those companies who receive high marks from their employees.

The MMS is an Equal Opportunity Employer, committed to providing opportunities to veterans and people with disabilities and a work environment that is welcoming to all.