Customer Marketing Analyst

This is an exciting opportunity to join a leading organization dedicated to providing essential services and enhancing customer relationships across a broad consumer base. Partnering with Aquent, this company is at the forefront of delivering innovative solutions and ensuring a seamless customer journey for millions. We are seeking a proactive and detail-oriented individual to play a pivotal role in shaping our customer's initial experience and ongoing engagement.

Are you ready to make a tangible impact on how customers interact with a vital service? This is your chance to step into a dynamic role where you will directly influence customer satisfaction and retention from their very first interaction. You will be instrumental in crafting and deploying critical customer communications, ensuring they are not just effective, but truly resonate and build lasting relationships. Your work will directly enhance the customer journey, making a significant difference in their experience with our services.

**What you'll do:**

* Support the strategic execution of lifecycle communications, including welcome, activation, and product education campaigns, designed to significantly improve customer engagement and early retention.

* Assist in the development and deployment of crucial customer communications across diverse channels such as email, SMS, digital platforms, in-app messaging, and direct mail, ensuring strict adherence to brand standards and regulatory requirements.

* Coordinate seamlessly with internal partners to manage timelines, secure necessary approvals, and ensure timely delivery of all campaign assets.

* Maintain comprehensive project trackers, timelines, and detailed documentation to ensure transparent campaign execution and visibility across teams.

* Contribute to campaign performance reporting, quality assurance (QA), and insightful post-launch analysis to continuously optimize our strategies.

* Actively identify opportunities to refine processes, enhance documentation, and improve workflow efficiency, driving continuous improvement within the team.

* Provide essential support for team initiatives during critical customer-impacting events or operational updates, ensuring smooth communication and resolution.

* Foster a collaborative team culture through consistent reliability, accountability, and an enthusiastic willingness to learn and grow.

**Must-Have Qualifications:**

* Bachelor's degree in marketing, business, communications, or a related field.

* 1-2 years of experience in marketing, customer experience, communications, or a related field.

* Demonstrated project coordination or project management experience.

* A keen interest or early experience in lifecycle marketing, customer onboarding, or customer communications.

* Proven ability to effectively manage multiple tasks and meet deadlines in a dynamic, fast-paced environment.

* Exceptional written and verbal communication skills.

* Highly organized, meticulously detail-oriented, and genuinely eager to develop professionally.

**Nice-to-Have Qualifications:**

* Familiarity with project management tools.

* Exposure to essential services, utilities, or consumer-facing industries.

* An interest in crisis, issue, or operational communications.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.