Sr. Enterprise Monitoring Administrator

The Senior Enterprise Monitoring Administrator uses his experience in server systems engineering/administration to support the development, configuration, and day-to-day operations of UC Davis Health System enterprise monitoring platforms. The Senior Enterprise Monitoring Administrator collaborates with a broad range of customers, partners, and key stakeholders in administrative and academic units to provide best in class monitoring services. This involves provisioning, monitoring, upgrading, and capacity planning for the monitoring environment, including systems administration duties as required, as well as overseeing day-to-day operations for stability, remediating system outages, and ensuring compliance with UCDHS policies. As a member of Technology Services, the Senior Enterprise Monitoring Administrator demonstrates Technology Services values in action.

Under direction, incumbent will function as a resource and expert in all enterprise monitoring needs for the complex architectures required by mission critical applications and foundational infrastructure for the Health System. Incumbent will possess the knowledge required to be able to architect and implement availability, performance, and end to end enterprise operations monitoring, automated event correlation and analysis, notification, escalation, and incident drill down diagnosis in a complex IT operations environment. This person will assist in developing an enterprise monitoring framework, selecting monitoring tools, defining new monitoring points, creating appropriate tests, alerts, and building operational dashboards. This will include monitoring product administration responsibilities to include architecting for growth and scaling for the environment, sizing new and existing environments, user and security administration for monitoring products.

Apply By Date: 3/3/2026 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• 5 years experience as a server systems administrator/engineer.
• Experience with operational monitoring with a focus on event standardization, filtering, detection, correlation, alerting, reporting, and dashboarding along with user and security administration.
• Proven experience provisioning, migrating, and utilizing cloud technologies.
• Extensive experience planning for future enterprise monitoring needs across a business application community in a collaborative way.
• Extensive experience with Windows, some experience with AIX, Linux and associated cloud technologies.
• Proven experience publishing performance reports and recommending enhancements or modifications to the environment to meet future enterprise monitoring needs.
• Practical experience in APM working with application & infrastructure teams to define / interpret monitoring /alerting requirements for managing end user experience, fault isolation, and proactive environment health management including alerting, analysis, and reporting using Datadog or a similar monitoring platform.
• Possess experience working in multi-tiered support as needed.
• Requires practical knowledge of, systems administration, and web infrastructure (web services, trend analysis, etc.)
• A deep knowledge of multiple enterprise monitoring technologies will be a bonus.
• Ability to interpret, analyze, and apply pertinent service level agreements, policies, procedures, regulations, and other requirements, and turn them into actionable outcomes. Strong organizational skills with the ability to set priorities and manage multiple projects.
• Excellent communication skills and the ability to interact with a diverse community of colleagues and stakeholders.
• Ability to develop positive working relationships and a strong rapport with team members.
• Possess extended experience with managing large enterprise monitoring systems.
• Possess basic knowledge of TCP/IP and related protocols.
• Possess strong project management, time management and customer service.
• Understand Local Area Networks (LAN), Wide Area Networks (WAN).
• Understand TCP/IP Stack, NFS, CIFS, Fibre Channel Protocol.
• Ability to work well in a fast-paced environment, and meet deadlines and adapt to changes, delays and unexpected events.
• Tact, diplomacy and confidentiality to deal with confidential and sensitive material.
• Ability to manage competing demands. Fully respond to questions with the audience in mind.
• Act as escalation point for support teams in subject matter areas.
• Provide leadership, make recommendations, and collaborate with software developers, system and network engineers/administrators, and other support staff.
• Demonstrated advanced knowledge, skills and abilities associated with system problem identification and resolution. Experience with design, configuration, operation, repair, and tuning of technology systems.
• Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.

Preferred Qualifications

• MCSE or MCP with experience.
• Bachelor's degree in related IT area
• 10 years server systems administration/engineering with experience in performance/systems monitoring. Datadog monitoring platform experience.

Key Responsibilities

• 40% - Enterprise Monitoring
• 20% - Client Support
• 15% - Documentation and Continuing Education
• 10% - Project Planning and Execution
• 10% - Problem Solving
• 5% - Engineering, Planning, and Review

Department Overview

Technology Services department procures, deploys, supports and manages the assets for servers, storage and databases for the IT division.

Department Specific Job Scope

This position within the department of Technology Services supports the monitoring system (Datadog) used to monitor these technologies as well as some network gear and applications running on those servers.

POSITION INFORMATION

• Salary or Pay Range: $8,533.33 - $16,866.67
• Salary Frequency: Monthly
• Salary Grade: Grade 25
• UC Job Title: SYS ADM 4
• UC Job Code: 000520
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 8am-5pm M-F
• Location: UCDHAS Building (HSP165)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• Accepting applicants for hybrid or remote work

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Participates in on-call support rotation

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks