New

Claims Coordinator and Safety Generalist

Arc3 Gases, Inc.
vision insurance, paid time off, paid holidays, tuition reimbursement, 401(k), retirement plan
United States, North Carolina, Dunn
Feb 11, 2026
About Us Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to the customers we serve. Our core values include trust, responsiveness, reliability, and technical competence. Job Summary The Claims Coordinator and Safety Generalist is a full-time position within Arc3's Safety and Compliance Department. The primary purpose of this role is to facilitate all Workers' Compensation, Motor Vehicle Accident, and General Liability claims processing for Arc3 Gases. This role will enjoy strong support from Arc3's insurance broker, outside claims adjusters, Arc3's in-house lawyer, and the rest of Arc3's Safety and Compliance Team. Claims Coordinator Responsibilities Receive, enter, process, and proactively manage to conclusion all General Liability, Motor Vehicle Accident, and Workers' Compensation claims Ensure all claims are processed and managed in accordance with Arc3 Gases' and outside claims adjusters' policies and procedures and regulatory agency requirements (state workers' comp, OSHA, DOT, etc.) Create and maintain detailed records of all claims, including documenting and compiling all actions taken and communications with others Communicate with claimants, adjusters, and other stakeholders to provide information, updates, and instructions in a professional and timely manner Working with others, investigate cause of accidents to determine preventability and non-preventability and seek corrective actions to prevent reoccurrence Ensure internal incident investigations are accurate, complete, and compliant; follow up with respective partners as needed Determine panel physician requirements and work with employees on selecting panel physician on non-emergency workers' compensation claims Ensure continuous communication with injured claimants regarding claim status and opportunities for light-duty work Work with Arc3 employees at all levels of the company to continually improve Arc3's Return-to-Work process Timely prepare leave of absence and return-to-work letters and notify HR and Payroll whenever an employee goes on leave or returns from leave Coordinate, manage, and resolve minor General Liability, Motor Vehicle Accident, and First Aid claims that Arc3 does not report to its outside claim adjusters Coordinate response and claims management for any claims litigated against Arc3 Generate monthly reports on claim metrics, performance, and outcomes for management and other stakeholders Review and audit claim files to ensure accuracy, consistency, and compliance with established guidelines Work with local law enforcement following any criminal incident on company property (larceny, break in, property damage, etc.) Handle other administrative tasks for the Safety and Compliance Team as requested. Safety Generalist Responsibilities Assist Arc3's Safety and Compliance Team, as needed, with the following responsibilities: Continuously improve Arc3's Safety and Compliance functions following company policies, industry standards, and best practices Audit Arc3's locations and processes to confirm that safety awareness activities are continuously occurring and to ensure compliance with regulations and Arc3 policies Prepare Safety and Regulatory Compliance standard operating procedures and training materials Conduct risk assessments and implement risk mitigation strategies, programs, and actions Respond to external audit requests and agency requests for information Modernize Arc3's Safety and Compliance administration by leveraging technology, automation, and best practices Perform other duties as assigned. Qualifications: At least two years of prior claims coordination experience in at least one of the following areas: General Liability, Motor Vehicle Accidents, or Worker's Compensation At least two years of prior Safety Generalist experience High School Diploma; bachelor's degree preferable Advanced communication skills, including the ability to review documents for content, structure, and accuracy Excellent organizational and time management skills; able to multi-task effectively in dynamic environment Handle confidential information with discretion, and sound judgment Strong interpersonal skills, professionalism, and integrity Ability to communicate effectively with all levels of staff A passion for providing excellent customer service to both internal and external customers Self-starter who can work independently with minimal supervision Experience with Microsoft Office (Outlook, Word, Excel, PowerPoint) Experience with claims management software Additional Information: Arc3 currently has 45 open claims and averages 15 new claims per month, most of which are minor claims. The typical claim resolves in three to six months. This leaves time to engage in a wide variety of Safety Generalist duties. This is an hourly paid position that is not exempt from FLSA overtime regulations This will be an 8am to 5pm job with a one-hour unpaid lunch period, Monday through Friday This role will not have any direct or indirect reports Benefits 401(k) Retirement Plan with Company Match Health, Dental, and Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Health Savings Accounts with Annual Company Contribution Company Paid Short-Term and Long-Term Disability Insurance Company Paid Life and Accidental Death and Dismemberment Insurance Voluntary Life, Critical Illness, and Accident Insurance New Employee Referral Bonus Program Tuition Reimbursement Paid Time Off Paid Holidays Employee Assistance Program Wellness Program with Health Insurance Premium Discounts Company Paid Uniforms Personal Protective Equipment Reimbursements Equal Opportunity Employer. Disabled/Protected Veterans.