New

Caring Center Advisor

TEKsystems
$21.63 / hr
life insurance, sick time, 401(k), retirement plan

Feb 10, 2026
About the Role We are seeking an empathetic, customerfocused Hearing Care Advisor to join our growing contact center team. In this role, you will support our newest client, by assisting insurance members with benefit navigation, coverage clarification, and access to hearing care services. You will handle approximately 60 calls per day, prioritizing member experience over speed. Many callers will be transitioning from previous benefits and will rely on you to help them understand their new coverage. Additional call types include verifying network status, locating clinics/audiologists, and transferring eligible callers to the scheduling team for appointment booking. This is a great opportunity for someone who thrives in a supportive environment, enjoys helping people, and is passionate about improving access to hearing care. Key Responsibilities * Support insurance members by verifying benefits, explaining coverage, and answering hearing care-related questions. * Handle around 60 inbound calls per day, delivering patient, empathetic, highquality service. * Assist members in finding innetwork clinics and audiologists; transfer calls to the inbound scheduling team when appropriate. * Provide clear and accurate information regarding insurance processes, clinic options, and hearing services. * Maintain detailed and accurate call documentation using Starkey systems. * Contribute to a positive team environment and uphold Starkey's commitment to exceptional member care. Required Qualifications * High school diploma or GED (verified for compliance). * 2+ years of customer service experience, ideally showing growth/progression * 2+ years of call center experience, preferably within healthcare or insurance. * Strong verbal communication skills with the ability to explain benefits and next steps clearly. * Compassionate, patientfocused mindset with strong problemsolving ability. Why You'll Love Working Here * A "big company, small feel" environment with more than 5,000 employees worldwide. * Missiondriven culture centered on helping people hear their very best. * Supportive, collaborative team environment. Work Environment * Onsite * Contact center hours: 7:00 AM - 7:00 PM * Available shifts: * 8:30 AM - 5:00 PM * 9:30 AM - 6:00 PM * Flexible shift between 7:00 AM - 7:00 PM (assigned after training) Training * 4-6 weeks of structured training * Includes handson shadowing and gradual call readiness * Shift assignment occurs after training is successfully completed Job Type & LocationThis is a Contract to Hire position based out of Bloomington, MN. Pay and BenefitsThe pay range for this position is $21.63 - $21.63/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Bloomington,MN. Application DeadlineThis position is anticipated to close on Feb 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.