Claims Manager - Professional Services Practice

Aon is looking for a Claims Manager - Professional Services Practice to support a growing team.

This is a hybrid role working from our New York, NY office.

Are you innovative, diligent, data-driven and interested in deepening your understanding of the claims and collections process within our Professional Services Practice?

Are you seeking a role to advance your insurance, legal, or claims background while advocating on behalf of clients?

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as a member of the Professional Services Practice (PSP) claims team. This position will support PSP's Practice Group Counsel and work collaboratively with other claims' colleagues, and, depending on experience, may include supervisory or managerial responsibilities within the team.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Work collaboratively within the claims team managing various administrative aspects of the claims process for professional services firm clients throughout the claim lifecycle, including providing notice to insurers of new matters, and following up for acknowledgment and coverage positions from insurers.
• Administer and actively manage the claims collection process, including tracking, follow-up and resolving issues to help ensure timely and accurate collections.
• Perform accurate, high-volume data entry and digital filing into various internal business information and document management systems, including but not limited to a proprietary claims' database, while helping to ensure data quality and consistency across the team.
• Help oversee the quality and consistency of data input, supporting strong data hygiene and reliable reporting.
• Draft and oversee the preparation and distribution of claim bordereaux for clients.
• Assist in the technical analysis of client information.
• Track and evaluate claims.

How this opportunity is different:

This position will work on multiple accounts as part of a larger claims team which requires strong communication and collaboration skills. Candidates will develop comprehensive insurance market experience and will have the opportunity to provide input and guidance on optimizing claims processes and data/analytics, for example how we collect information and use proprietary technology to understand and present it. While this role offers the opportunity to contribute to operational improvements and analytics, it remains a hands-on position with significant responsibility for accurate data entry, tracking and documentation throughout the claim lifecycle. There will be opportunities to work with internal and external partners on various claim-related matters. As our Professional Services Practice continues to grow, this role may include oversight of other colleagues and the opportunity to take on team leadership responsibilities, depending on experience.

Skills and experience that will lead to success

• 5+ years of claims, insurance, data management, or legal/paralegal experience preferred.
• Proven analytical skills, including prior analytical and problem-solving experience in a business environment.
• Excellent interpersonal skills, with well-rounded written and verbal communication abilities and the ability to collaborate effectively with a variety of internal and external audiences.
• Strong organizational skills include managing multiple assignments and prioritizing tasks. They also involve working with minimal supervision in a fast-paced environment. Meeting deadlines on time is essential. Depending on experience, this role may involve leading team members and supporting data quality control.
• Ability to think strategically and analytically and take initiative.
• Comfort balancing detailed, transactional work (such as data entry and documentation) with broader analytical and process improvement initiatives.
• Intermediate to advanced knowledge of Microsoft products, with high proficiency in Excel and PowerPoint
• Experience with claims platforms preferred

Minimum education

• Bachelor's Degree or comparable professional experience

How we support our colleagues

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts,employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $80,000 - $120,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

The salary range reflected is based on a primary work location of New York. The actual salary may vary for applicants in a different geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

#LI-KA1

#LI-HYBRID