Patient Relations Specialist

Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and our expert faculty members provide future oral health professionals with the skills they need in order to become the best. Dentists are consistently viewed as some of the most trusted and respected professionals that serve the public, and our graduates are part of the reason. The Herman Ostrow School of Dentistry not only educates excellent clinicians but also produces professionals who earn their patients' trust with unyielding commitment to exemplary ethical standards. The Herman Ostrow School of Dentistry of USC is looking for a one year fixed term Patient Relations Specialist to join its Clinical Affairs team.

The Patient Relations Specialist will support the School of Dentistry in its mission to educate outstanding dental professionals and provide excellent care to and service to our dental patients.

In this fast paced environment, the Patient Relations Specialist will have responsibilities that include but are not limited to:

• Manage the patient feedback website by responding to patient inquiries.
• Manage the process of obtaining language interpreters by assisting students when needed.
• Assist with sending patient letters in accordance with our mailing systems.
• Respond to patient complaints. Serve as liaison for students and communicate directly with the patients.
• Fulfill requests for patient records (e.g., from patients, attorneys, government). Provide administrative support such as purchasing and scheduling meetings when necessary. Update patient status notes into the electronic health record (EHR) application.
• Other duties as assigned.

We are seeking a Patient Relations Specialist with excellent communication and customer service skills who can work independently and deliver strong results. The ideal candidate will have outstanding written and verbal communication skills, and Spanish proficiency is highly preferred.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit http://benefits.usc.edu

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity, equity, and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all its members.

FIGHT ON!

The hourly range for this position is $25.00 - $28.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.