DEX Operations Supervisor

Requisition Number: 103762

DEX Operations Supervisor

Location: Remote

Salary: Dependant on experience; $110,000 to $112,000 a year plus full benefits

Insight at a Glance

• 14,000+ engaged teammates globally
• #20on Fortune's World'sBest Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As an DEX Operations Supervisor you will be responsible for overseeing and directing the day to dayday-to-day operations of a Managed DEX team comprising onshore and offshore resources. You will be a certified Nexthink expert, possessing Nexthink certifications in: Nexthink Partner Product Certification and Nethink Partner DEX Managed Services Certification. You will have 2+ years experienceyear's experience as an administrator of Nexthink's Infinity platform and experience leading and managing teams of technical teammates.

Insight's Managed DEX provides value to customers through deflection of Service Desk Incidents shifting IT support from Reactive to Proactive while improving end-user experience with IT. Insight is looking for talented individuals who are passionate about emerging technologies and excited about the opportunity to work for industry-leading organizations!

• Oversee day-to-day operations of a diverse DEX Operations team responsible for delivery World Class DEX Operations to multiple managed services customers.
• Ability to support critical incidents through excellent customer communication and maintain a high level of customer satisfaction.
• Troubleshoot, test, and resolve issues identified within the NextThink console, use the platform and experience to troubleshoot and diagnose root cause, and develop remediation steps for implementation or escalation to customer via ITSM tickets and customer-facing communication.
• Be a subject matter expert (SME) on DEX operations and Nexthink capabilities providing thought leadership and personal delivery expertise.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• 2+ years of relevant industry experience in a NextThink environment
• 1+ year experience working with ITSM tools, such as ServiceNow.
• Must have the ability to multitask with strong organization and time management skills.
• Must be able to respond effectively to inquiries or complaints within a timely fashion.

What you can expect
We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Remote||Pennsylvania (US-PA)||United States (US)||IT Infrastructure & Support|| None||Remote||