New

IT Operations Specialist

AESC Group
life insurance, vision insurance, paid holidays, tuition reimbursement, 401(k)
United States, Tennessee, Murfreesboro
1500 Medical Center Parkway (Show on map)
Feb 09, 2026
Description & Requirements Job Description AESC is looking to add an IT Operations Specialist to our team in Smyrna, TN Full-Time On-site About AESC US LLC AESC is a global leader in the development and manufacturing of high-performance batteries for zero-emission electric vehicles and energy storage systems. Founded in Japan in 2007 and headquartered in Yokohama, AESC has been building manufacturing capabilities around the world in the U.S., U.K., Europe, Japan and China to serve key markets and leading customers locally for over 14 years. Today, AESC has become the partner of choice for the world's leading OEMs and energy storage providers in North America, Europe, and Asia. Its advanced technology powers over one million electric vehicles and provides more than 15GWh of installed capacity for battery energy systems in over 60 countries. AESC is expanding its footprint in the United States with gigafactories in Kentucky, South Carolina, and Tennessee to meet the growing demand for EV and BESS batteries and strengthen its presence in the North American market. AESC's Tennessee gigafactory in Smyrna, which has been operational and supplying electric vehicle batteries for the Nissan LEAF since 2012, was retooled in 2025 and now produces batteries for Energy Storage Systems. The South Carolina gigafactory in Florence will supply next generation cells for BMW starting in 2026. The Kentucky gigafactory in Bowling Green will supply high-performance batteries and components for other OEMs. AESC is committed to our local communities where it is making investments, creating jobs, and supporting local charities. About the Role The IT Operations Specialist is responsible for providing stable, reliable day-to-day IT operations support for end-user services and core IT platforms. This role ensures continuity of IT services following team transitions and works closely with IT leadership, external service providers, and business users to maintain operational effectiveness. This position is not a system engineering role, but a hands-on operational role with defined responsibilities and escalation paths What You Will Do End-User & Operations Support Provide on-site IT support for end users, including hardware, printers, and workplace IT services Act as a local escalation point for complex Helpdesk and desktop support issues Support printer operations, troubleshooting, and vendor coordination Microsoft 365 & Identity Operations Perform day-to-day operational tasks for Microsoft 365 (user provisioning, access changes, basic troubleshooting) Support Active Directory account administration under established policies and procedures Assist with license management and user lifecycle processes Security & Access Operations Perform operational support tasks for privileged access management tools (e.g. PAM360), including account onboarding and routine maintenance Follow documented security procedures and escalate exceptions to IT leadership ITSM & Process Support Support ServiceDesk Plus (SD+) for ticket handling, categorization, and operational reporting Ensure tickets are handled according to SLAs and internal processes Assist in documenting procedures, runbooks, and operational workflows Collaboration & Escalation Work under the guidance of senior IT leadership and external partners for advanced system changes Escalate system-level issues appropriately; does not independently design or implement infrastructure changes Support audits, access reviews, and compliance-related activities as requested Qualifications What We Offer Welcome to AESC, where you'll have the opportunity to tackle the world's most fascinating challenges alongside exceptionally talented individuals who are driven to make a difference. We strive to ensure that our employees are well taken care of, enabling them to focus on their work and contribute to our collective mission. We offer: Comprehensive compensation packages including a competitive salary and a rewarding bonus program. An inclusive and diverse work environment that fosters and encourages professional and personal development. Highly automated, clean, safe, and temperature-controlled production environment Medical, Dental and Vision Insurance HSA and Flexible Spending Accounts 401K with company match Life Insurance (Company paid and additional voluntary life available) Paid Vacation and 14 Paid Holidays Short term and long-term disability coverage (Company Paid) Tuition reimbursement What You Need 3+ years of experience in IT support, Helpdesk, or IT operations roles Hands-on experience with: Microsoft 365 user administration Active Directory (basic administration) ITSM tools (e.g. ServiceDesk Plus or similar) Strong troubleshooting and customer service mindset Comfortable working in an on-site manufacturing environment Ability to follow documented procedures and escalation processes Application Process Even if you don't meet every requirement, we encourage you to apply. Your application allows us to learn more about you and find potential fits within our team. We strive to respond to all applicants promptly, though times may vary with submission volume. If you don't receive an immediate response, it doesn't reflect on your candidacy; we'll keep your application for future opportunities. Thank you for your patience and enthusiasm as we improve our application process. Equal Employment Opportunity At AESC, we are committed to providing Equal Employment Opportunity (EEO) to all individuals. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S Join us in our passion to design, manufacture, and sell high-performance products, contributing to a sustainable and zero-carbon emission future. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions. Ability to sit for extended periods of time. Ability to read, write, speak, hear; stand; walk; use hands to finger, handle, or feel; reach and lift with hands and arms frequently throughout the day. Required to occasionally lift, push, pull and/or move up to 10 pounds and occasionally required to lift, push, pull and/or move up to 35 pounds. Work Environment The work environment is primarily an automated manufacturing plant with a concrete floor and is characterized by some temperature extremes, moderate noise, and forklift traffic. The individual must be able to perform all essential functions as appropriate on the plant floor, in meetings, and with employees, management, customers and suppliers. Candidate must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified. Hiring is contingent upon successful completion of drug screen and background check. AESC US LLC is a drug-free workplace. Travel Occasional domestic and international travel required.