Benefits Administrator Job

Primary location:Lancaster,Pennsylvania
Relocation offered:No
Employment status:Full-Time
Travel:<10%
Non-compete:No

The estimated base salary range for this role is $48,000 to $60,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.

A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

As our Benefits Administrator, you'll play a key role in supporting employees and retirees through some of their most important life moments. You'll oversee our COBRA and Retiree Direct Billing programs while managing a wide range of benefit plans, including medical, dental, vision, life insurance, disability, retirement, and leave programs. In this role, you'll ensure our processes remain compliant, our data stays accurate, and our employees receive clear, compassionate guidance as they navigate their benefit options.

What's in it for you

• The opportunity to make a direct impact on the employee and retiree experience by guiding individuals through important benefits decisions.
• A collaborative, supportive, and team-oriented environment where colleagues rely on each other, cover phone queues when needed, and share knowledge freely.
• Work that is never stagnant; every day brings new situations to troubleshoot, research, or resolve.

• A chance to grow your career in Benefits or HR while helping improve processes and strengthen how our team supports employees.

What You'll Do

• Lead the administration of COBRA and Retiree Direct Billing, partnering closely with the thirdparty vendor to ensure accurate notifications, enrollments, billing, and retiree support.
• Manage benefit offboarding for departing employees, ensuring coverage end dates are correct and COBRA information is distributed.
• Provide daytoday administration of active employee benefits: medical, dental, vision, life, disability, 401(k), and other plans.
• Support employees and retirees by answering questions, researching issues, and delivering clear guidance on benefit options and lifeevent changes.
• Maintain regular communication with benefit vendors to resolve coverage discrepancies, share data, and ensure compliance.
• Manage benefit enrollments and audits in HRIS systems (Benefitfocus + EC/Pay).
• Support open enrollment through communications, reporting, and troubleshooting.
• Conduct data audits and reconcile monthly vendor invoices.
• Prepare reporting on enrollments, terminations, COBRA activity, and benefit utilization trends.
• Work closely with a supportive benefits team that meets biweekly and collaborates heavily through Teams.

What Will Make You Successful

• A customerfirst, serviceoriented mindset and a genuine desire to help employees and retirees navigate benefits.
• Strong organizational skills and attention to detail when managing data, audits, invoices, and employee records.
• Ability to investigate issues, research discrepancies, and develop solutions proactively.
• Comfortable working both independently and collaboratively in a busy, fastmoving environment.
• Ability to juggle recurring, cyclical tasks while responding to realtime employee needs.

Qualifications

• High School Diploma or GED
• 2+ years of related benefits administration experience
• Solid understanding of HR and benefits processes, including lifecycle events, enrollment rules, and how benefits interact with payroll.
• Familiarity with COBRA, HIPAA, ACA, ERISA, FMLA, ADA, or willingness to learn.
• Proficiency with HRIS and benefits systems
• Strong communication, interpersonal, and timemanagement abilities.

What Makes You Stand Out

• Experience administering COBRA and retiree directbill programs.
• BenefitFocus experience
• Prior work in a multisite manufacturing organization.
• Experience with Employee Central, SAP, or integrated enterprise HR systems.
• Advanced Excel skills that support comparing datasets, identifying discrepancies, or streamlining processes.
• A track record of recommending or implementing process improvements.
• Comfort navigating multiple systems (HRIS, vendor portals, ServiceNow).

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is anAmericas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisitionand let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!