Head of AI Enablement

Job Description:

The Role:

The Head of the AI Enablement Hub leads J.D. Power's enterprise-wide AI adoption, governance, and enablement strategy. This role sits at the intersection of technology, business transformation, and responsible innovation-driving the programs, guardrails, and tools that accelerate AI use across the organization. You will combine a deep understanding of AI technologies with strong program leadership to ensure safe, scalable, and impactful enterprise adoption.

The Impact You Will Have in This Role:

You will establish the frameworks, operating model, and execution engine that enable J.D. Power to adopt AI confidently and responsibly. Your work will directly influence organizational readiness, talent enablement, productivity gains, and the speed at which the business harnesses the value of reasoning-capable AI systems and adaptive intelligence workflows. You will also serve as a key advisor to executive leadership on AI strategy, governance, and enterprise adoption.

What You'll Be Doing in This Role:

• Own the enterprise portfolio of AI adoption initiatives, including intake, prioritization, tracking, governance alignment, and value realization.
• Evaluation of AI tool selections influence on existing infrastructure.
• Define integration patterns for AI services across multi-cloud environments to align with organization standards.
• Establish and manage the use case intake process, qualifying opportunities and routing them appropriately between Hub-led enablement and product development
• Lead cross-functional coordination with business units, CDAO, IT, Legal, Risk, HR, and Communications.
• Track and report AI adoption and usage metrics, training progress, and business impact.
• Chair the AI Steering Committee, guiding decisions on priorities, policies, and enterprise investments.
• Define and operationalize J.D. Power's AI governance framework, including policies, guardrails, and responsible use guidelines.
• Partner with Legal, Risk, and Compliance to ensure regulatory alignment and manage policy edge cases.
• Build and execute the enterprise AI tool strategy-evaluating, piloting, and rolling out AI productivity tools (e.g., Microsoft Copilot, ChatGPT Enterprise, Claude).
• Identify high-value adoption opportunities and develop business cases for AI investments.
• Serve as the enterprise voice for AI innovation, translating complex AI concepts into business-relevant narratives for executives and non-technical teams.
• Build and lead the AI Enablement Hub team and the network of AI Champions across the business.
• Partner with HR on AI skills, learning pathways, and workforce enablement.

Qualifications of this Role:

• Hands-on experience with AI/ML adoption, AI product management, or implementation of enterprise AI solutions.
• Demonstrable experience leading complex, cross-functional programs or transformation initiatives.
• Experience standing up new functions, centers of excellence, or operating models.
• Deep understanding of theevolving AI landscape, including agentic systems, reasoning-capable models, and enterprise AI orchestration platforms.
• Demonstrated ability to assess emerging capabilities and translate architectural implications into strategic advantage.
• Ability to influence and collaborate across business and technical teams without direct authority.
• Strong communication skills-comfortable presenting to executive leadership and facilitating working sessions.
• Experience driving technology adoption and organizational change at scale.
• Experience in data-intensive or research-driven environments (preferred).
• Familiarity with governance, risk, compliance, or responsible AI frameworks (preferred).
• Understanding of data privacy regulations and enterprise AI platforms such as Microsoft Copilot, Gemini Enterprise, Claude, or ChatGPT Enterprise (preferred).
• Relevant degree in technology, business, data, or related fields is an asset but not required with equivalent experience.

The Hiring Manager says:

"I'm looking for someone who understands AI deeply enough to guide its responsible use-but is equally strong at orchestrating large, cross-functional programs. Someone who is structured, credible with senior stakeholders, and passionate about enabling teams across the business to adopt AI confidently and effectively. This is a role for a true enterprise builder."

Company Mission

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.

Our Values

We POWER Our Customer's Success

We are Innovative, Collaborative and Grounded in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out totarecruitment@jdpa.com.

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companiesin various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power's behalf. You agree to the fact that to the extent necessary yourpersonal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power's behalf, including also transfers to servers and databases outside the country where you provided J.D. Powerwith your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clickinghere.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.