Director, Program Development & Evaluation

Your Role

The Community Resource Center (CRC) team jointly oversees the operations of 14 CRCs across Los Angeles County in partnership with L.A. Care Health Plan. These centers are designed to improve community health and promote health equity by addressing key social drivers of health. The Director of Program Development and Evaluation reports to the Senior Director of Community Programs and provides strategic leadership across operational, programming, evaluation, member engagement, and community engagement functions for all 14 CRCs. Serving as the primary day-to-day partnership lead for Blue Shield Promise with L.A. Care, the Director ensures that CRC programs, initiatives, and operations align with the broader strategic priorities of both organizations. The role includes developing and managing a comprehensive CRC evaluation framework, including key performance indicators, dashboards, and cost benefit analyses. The Director also oversees all aspects of team leadership-hiring, coaching, training, performance management, and motivating staff to foster an effective, high performing team.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 10 years prior relevant experience, including 6 years of management experience
• Experience working in community health and/or Medicaid/Medi-Cal preferred
• Requires strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative and professional interaction with diverse groups of co-workers, external business partners and the community
• Requires exceptional organizational skills and follow-through with strong attention to detail in a face-paced environment