Consultant, Senior Training Program

What is the opportunity?

In this role, you will be the primary driver of hands-on training and personalized skill development for Client Associates, Complex Administrative Managers, Branch Directors and Complex Directors, delivering just-in-time training on technology applications, compliance processes, and business tools. This role will transform learning into actionable, real-time expertise through immersive, one-on-one training/coaching, and dynamic group workshops with a strong emphasis on technical application proficiency, policy and procedure understanding, and practical workflow execution.

This role demands a "training-as-a-service" mindset, where you act as both a mentor and a technical guide, ensuring employees master systems and processes immediately to drive performance. This role ensures that learners not only know what to do, but also why processes exist, enabling confident and consistent performance in their roles.

What will you do?

• Facilitate new-hire onboarding and role-specific training for Client Associates, Complex Administrative Managers, Branch Directors and Complex Directors.
• Assist with the creation of content and design curriculums to engage learners and promote understanding.
• Deliver training sessions both 1:1 and in groups - virtually and in-person.
• Prioritize technical training on core systems, applications, and workflow tools used in daily operations that mimics actual work environments.
• Ensure field supervisory roles understand policies, procedures, and compliance expectations.
• Collaborate with key stakeholders on training content and delivery, including HR and Supervision.
• Serve as a subject matter expert on all training content and ensure timely updates are provided for training materials, guides, and job aids.
• Partner with Technology Experience Consultants and other application subject-matter experts to support new initiatives, process changes, and system updates.
• Collaborate with Tech Training and other department and field leaders to identify training pain points and rapidly deploy targeted training interventions.
• Champion technology adoption by simplifying complex systems and ensuring employees leverage our technology tools confidently in their day-to-day roles.

What do you need to succeed?

Must-have

• Bachelor's degree or equivalent work experience.
• 3+ years training delivery experience in a fast-paced environment.
• 3+ years' experience in financial services and Wealth Management.
• Ability to use multiple learning methods and link appropriate methods with subject matter.
• Exceptional training skills-ability to diagnose skill gaps and adapt explanations to diverse learning styles.
• Ability to work with staff at all levels of the organization.
• Proficiency in RBC's technology applications.
• Strong troubleshooting skills to resolve application/process issues during training sessions.
• Able to quickly assess problems, prioritize key issues, using data and metrics to provide insight.
• Ability to align training deliverables with RBC's strategic initiatives.
• Strong verbal and written communication skills.
• Strong interpersonal and organizational skills.
• Advance technology and presentation skills.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The expected salary range for this particular position is $90,000-$160,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.