Revenue Cycle Operations & QA Trainer

Thrilled to share an exciting opportunity to join our vibrant and enthusiastic Training Team at Children's National Hospital. We are on the lookout for passionate individuals who are eager to make a difference in the world of healthcare.

The Revenue Cycle Operations and Quality Assurance Trainer will design, develop and facilitate the training and development programs. Should possess strong presentation skills in order to effectively deliver training and orientation sessions to employees. Maintain documentation of training activities. Handle registration and training logistics. Prepare and administer competency tests. Collaborate in implementing, facilitating, monitoring and measure quality outcomes

Minimum Education
Bachelor's Degree (Required)

Minimum Work Experience
3 years Experience, developing, planning and facilitating training materials, performance improvement and program management. Strong analytical, oral, and written communication & presentation skills. (Required)
3 years Revenue cycle related functions in conjunction with training (Required)

Required Skills/Knowledge
Demonstrated experience in developing and conducting employee training programs, especially for scheduling and registration systems.
Experience using Microsoft Publisher, Microsoft office, internet and CNHS Intranet.
Experience with Articulate Storyline strongly preferred.

Functional Accountabilities
Training Development

• Assist in the design, development and coordination of training sessions, programs and competency testing staff.

• Prepare, assemble and revise course materials as requested to meet customer needs.

• Achieve and maintain a solid understanding of the business environment as a whole, include business practices, processes and strategy.

Training Implementation

• Conduct training, development, competency testing and general clinic orientation sessions for staff.

• Assist in evaluation of effectiveness of training programs.

• Develop presentation materials, lead meetings and facilitate workgroups

Training Logistics

• Maintain training documentation, include registration and completion records.

• Maintain master training calendar, ensure availability of equipment, space and materials.

• Handle registration and training logistics.

• Prepare course advertising materials; coordinate schedule of external and internal training resources.

• Communicate all set ups of training sessions and ensure necessary materials and supplies are available.

Quality Measures

• Follow-up with staff in-person after completion of trainings to ensure comprehension.

• Work with management team to provide additional support including coaching and in-services.

• Collaborate with training team to incorporate findings into future training material.

• Support the development quality management measures and drive process improvements across Revenue Cycle Operations.

• Facilitate, and measure regular quality audits across the Revenue Cycle areas to ensure areas meet organizational objectives

• Conduct quality audits and provide feedback to division leadership

• Facilitate and coordinate training and process improvement initiatives based on quality audit results.

• Provide analysis of the quality metrics and updates on Revenue Cycle dashboard.

• Identify and facilitate lean initiatives for areas the fail to meet performance metrics

Training /Quality Program Improvement

• Compile training and development data and assist in recommending program/course modifications to meet training objectives; include results of feedback tool and evaluate feedback trends.

• Coordinate data collection process to develop, collect, analyze, report and measure multiple quality improvement initiatives.

• Apply quality management and process improvement principles and tools, using strong

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural/ ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance