Customer Service Rep III

Job Title: Customer Service Rep III
Pay Rate: $30/hr.
Location: Cleveland, OH
Area Code: 216
ZIP Code: 44111
Start Date: Right Away
Keywords: #ClevelandJobs #ServiceRepJobs

Benefits:
On the job training, with cross training for other skilled positions and opportunities for advancement. The aerospace business is growing and we are continually training and promoting up from within.
*Medical, Dental, Vision, Retirement savings options, tuition reimbursement, performance increases and career advancement. Award winning team with exceptional work environment.
*Six Paid Statutory Holidays after 90 days probationary period.
*One Week Paid Vacation Bonus after six months / 1960 regular hours.
*Weekly pay by direct deposit.
*Performance Reviews (and compensation reviews)

JOB FUNCTION
a) FUNDAMENTAL PURPOSE
The main purpose of this position is ensuring external customer as well as internal peer satisfaction by providing effective and efficient support relative to all aspects of order management. This position acts as a bridge between the company and its customers, ensuring the customer needs are met and fostering long-term loyalty.

b) ACCOUNTABILITIES
* Timely and accurate input of customer orders sourcing to multiple fulfillment centers, including late order tracking
* Reviewing and updating daily priority list, customer and product file maintenance
* Working with Planning, Scheduling, Production and Shipping to ensure on-time shipments and manage inventory in a cost-effective manner
* Working with supervisor to help resolve issues and implement corrective action plans where needed.

c) PROFESSIONAL PROFILE (studies, experience, competences, security)
* A minimum of 2 years of previous experience in a high volume, fast paced, complex customer service environment required (retail or call center experience is not applicable)
* Experience entering a high volume of order data daily with low error rate essential
* Strong written and oral communication, strong customer phone skills, teamwork and interpersonal skills are essential
* Excellent organizational, administrative, follow up and analytical abilities
* Must be able to work independently without close supervision in a team environment
* Must be able to display enthusiastic, customer-focused professionalism
* Excellent attendance is a must
First shift, Hybrid Schedule (3 days on site, 2 days remote)
Location * Oak Creek Wisconsin or Cleveland Ohio

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.