New

Student Services Manager

Maricopa Community College district
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
United States, Arizona, Chandler
Feb 05, 2026
Student Services Manager Job ID: 322337 Location: Chandler-Gilbert Comm College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $68,850.00 - $89,505.00/annually, DOE Grade 118 Work Schedule Mondays 9-6pm, Tuesday-Friday 8am-5pm (Fall & Spring) Monday-Thursday 7am-6pm; Friday Off (Summer) Varies Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Mobile On-Site Mammography Screenings Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary The Academic Advisement Manager is responsible for the day-to-day management and supervision of academic advising operations. This role oversees advisor staffing, scheduling, training, and performance management while ensuring consistent, accurate advising aligned with institutional policies and degree requirements. The Manager serves as a key resource for advisors, faculty, and administrators, and plays a critical role in maintaining efficient workflows, meeting peak enrollment demands, and supporting student success initiatives. Essential Functions 30% Leadership & Staff Supervision Provide day-to-day leadership, supervision, and performance management of academic advising staff, including hiring, staffing, scheduling, onboarding, coaching, and evaluation. Foster an inclusive and collaborative team culture that promotes student-centered advising practices and continuous improvement. Support advisor success through regular feedback, performance planning, and coaching. Collaborate with the Director to support department staffing models, workload distribution, and coverage during peak enrollment periods. Serve as the department's primary point of contact for escalated student concerns and complex advising cases, applying institutional policy, professional judgment, and problem-resolution strategies. Contribute to and support Student Affairs initiatives and cross-functional programming involving academic advising services, including but not limited to new student orientation, first-year experience, career and transfer fairs, and other student success events. 30% Program Management & Advising Operations Oversee daily academic advising operations to ensure consistent, accurate, timely, and studentcentered advising services aligned with institutional policies and degree requirements Implement advising services within a guided pathways framework and in alignment with institutional goals and student success priorities. Coordinate the logistical assignment and reassignment of advisor caseloads to ensure equitable distribution and timely student support. Administer and oversee advising technologies, case management systems, and reporting tools, including training, implementation, and ongoing system optimization. Maintain and update academic advising department website content to ensure accurate, timely, and accessible information for students, faculty, and staff. May maintain a limited caseload of advisees to support operational needs, peak enrollment periods, or complex advising situations. 30% Advisor Training & Professional Development Design, implement, and maintain comprehensive advisor onboarding and ongoing advisor training and professional development. Develop, maintain, and update department standard operating procedures and advisor training materials to ensure consistency and quality in advising practices. Evaluate advisor performance using qualitative and quantitative measures, service quality, and adherence to policies and procedures. Serve as a subject-matter expert for advisors on academic policies, program requirements, advising best practices, and student success strategies. Promote continuous improvement through training, feedback, assessment, and incorporation of best practices in academic advising. Design, develop, and deliver presentations, trainings, and workshops for students, faculty, and staff related to academic advising, case management advising, and student success strategies. 10% Compliance & Administrative Responsibilities Plan, develop, and manage the department budget in collaboration with the Director of Career & Educational Planning. Ensure academic advising services comply with institutional policies, accreditation standards, and applicable state and federal laws and regulations. Assist with, track, and report on program review and accreditation activities related to academic advising services. Track, manage, and report on federal grants or special funding related to academic advising, as applicable. Act on behalf of the Director in their absence, as needed. Perform other duties as assigned. Minimum Qualifications Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two years of supervisory experience. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications 1. A Master's Degree from a regionally accredited institution. 2. One (1) or more year experience supervising professional academic advising staff at a community college or university, including training and on-boarding, performance evaluation, coaching, and workload management. 3. Demonstrated experience creating and maintaining Standard Operating Procedures, comprehensive training manuals, and facilitating workshops and presentations. 4. Demonstrated experience addressing escalated student concerns and complex academic advising cases, with the responsibility to apply institutional policy, independent professional judgment, and lead effective problem-resolution efforts. 5. Experience administering advising technologies, case management systems, and related reporting tools, including system implementation, staff training, and ongoing optimization. 6. Experience collaborating with faculty, academic departments, and cross-functional campus partners to improve advising services, student outcomes, and operational effectiveness. 7. One year of relevant full-time MCCCD experience during the previous two years. ** Experience within other community college systems or higher education institutions is valued and may be considered in addition to MCCCD experience. External candidates are encouraged to apply. Special Working Conditions Work schedule varies. May be required to work some evenings or weekends. May be required to work at multiple sites or locations. May be required to sit for a prolonged period of time; viewing a computer monitor. May be required to lift or carry up to 25lbs. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Apply on or before February 18th, 2026 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322337&PostingSeq=1** jeid-cd09b0255a3e1449bec0faeb958ba9b3