Open Rank IT Professional - Entry, Intermediate, or Senior

Job Summary:

The University of Colorado School of Medicine is looking for a full-time Information Technology (IT) Professional to join our enterprise-wide desktop support team within the School of Medicine and the School of Public Health. This position will be a member of a team that is responsible for providing desktop information technology support for departments within the School of Medicine. This position will provide support for approximately 400 to 500 users, including faculty, staff, and students within assigned departments, divisions, clinics, and centers at the University of Colorado Anschutz Medical Campus.

Examples of Work Performed:

Desktop Support (100%)

• Install, configure, and maintain personal computers, including Macintosh and PC devices.

• Troubleshoot networks, systems, and applications in order to identify and correct malfunctions and other operational difficulties.

• Interact with users to determine problems, analyze situations, identify the source of the problems, determine appropriate solutions, and take the proper actions required to solve the problems.

• Advise, research, and recommend hardware solutions for end users; purchase and set up devices, including desktops, laptops, peripherals, and printers.

• Advise, research, and recommend small office audio/video conferencing solutions (AV).

• Perform a variety of maintenance, evaluation, and training tasks to ensure optimal computer performance and user experience.

• Maintain a work log of IT tickets in Zendesk and maintenance tasks.

• Act as the initial point of contact for all computer and system-related concerns from our clients.

• Assist management in creating training materials pertaining to computer troubleshooting and usage.

• Maintain IT asset inventory for client base.

• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.

• Utilize Microsoft Active Directory to manage Organizational Units, Security Groups, Computers, and Users.

• Resolve technical issues related to network interruptions; work with the University's IT department to resolve network issues.

• Provide IT support for senior leadership in the Dean's Office or when urgent support is needed, and backup support is not available.

• Intermediate and Senior levels will act as a leader to IT Entry Professionals, students, and interns to assist and mentor as needed.

Work Location:

Hybrid - this role is eligible for a hybrid schedule of three (3) days per week on campus and as needed for in-person meetings.

Why Join Us:

The University of Colorado Anschutz Medical Campus is a public education, clinical, and research facility serving 4,500 students and is a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

Entry Level:

• A bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.

Intermediate Level:

• A bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.

• One to two (1-2) years of experience providing hands-on desktop support for Windows and Macintosh systems.

Senior Level:

• A bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.

• Two to four (2-4) years of experience providing hands-on desktop support for Windows and Macintosh systems.

Substitution: A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor's degree on a year-for-year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Experience assisting others through company help desk software, such as Zendesk or similar, in addition to other remote access desktop programs.

• Experience providing technical training and support to users.

• Experience providing advanced-level desktop/network support.

• Experience supporting information technologies in an academic environment.

• Experience working with a wide range of computer network systems, including Windows servers and networking applications.

• Experience with internal PC components.

• Knowledge of basic audio-visual solutions for office video conferencing solutions.

Knowledge, Skills, and Abilities:

• Outstanding customer service skills.

• Ability to communicate effectively, both in writing and orally.

• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

• Accept constructive criticism and customer feedback regarding their experience with software or IT services.

• Strong working knowledge of both Macintosh and PC operating systems, including troubleshooting steps to resolve problems.

• Ability to prioritize and manage several milestones and projects efficiently.

• Ability to identify and resolve computer system malfunctions and operational problems.

• Ability to install, configure, and maintain personal computers, networks, and related hardware and software.

• Knowledge of Microsoft Active Directory (group and user permissions), DNS services, and TCP/IP networking.

• Ability to learn and support new systems and applications.

• Ability to provide technical training to end users, including being able to communicate technical information in a manner that non-technical personnel can understand.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to the listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Megan Dietz, Megan.dietz@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until 02/18/2026

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as:

Entry Level: $49,343 to $62,765

Intermediate Level: $53,697 to $68,303

Senior Level: $58,051 to $73,841

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program.