Clerical Assistant 3 - BMV

Are you a diligent problem-solver with a sharp analytical mind? Do you thrive on accuracy and enjoy being the go-to person for complex questions? If so, the Pennsylvania Department of Transportation (PennDOT), Bureau of Driver Licensing is seeking a dedicated Clerical Assistant 3 to join their team in a role that emphasizes delivering outstanding customer service both over the phone and at the service counter. Here, you will address inquiries related to intricate driver licensing and motor vehicle transactions, ensuring that customers receive accurate and helpful information. You will also contribute to a collaborative work environment by providing support to various units within the Problem Research & Resolution Support Section. If you are passionate about helping others and possess strong communication skills, we want you on our team!

As a Clerical Assistant 3, you will be responsible for addressing inquiries from customers related to driver licensing and motor vehicle transactions, inclusive of managing calls from third-party customer advocates associated with the Pennsylvania General Assembly. Your role will involve analyzing detailed driver licensing and motor vehicle records to provide accurate responses to customer questions, as well as conducting examinations and data entry for driver licensing and motor vehicle applications. You will also research and assess discrepancies in driver licensing and vehicle records, determining the necessary actions to resolve complex issues.

A solid understanding of the Crimes Code, Dangerous Drug Act, Judicial Code, Motor Vehicle Code, and the policies, procedures, and legal changes related to driver licensing and motor vehicles is essential within this role. Furthermore, you will engage in all aspects of driver licensing and vehicle registration processing, including maintenance and corrections. You will also oversee the management of fee waivers, reconcile the cash drawer, and address any outstanding discrepancies in compliance with established auditing standards.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.