LTSS Service Care Manager

Position Title: LTSS Service Care Manager

Work Location: Florida based candidates (must be within specific areas noted on each request and per the tracker shared with vendors.) All candidates must reside in Pasco County

Assignment Duration: 3 months with intent to convert

Work Schedule: 8-5 Mon-Fri

Work Arrangement: Remote but requires field work - 80-90% travel.

Position Summary: Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

Background & Context: The team has a strong longevity and many of the team have been a part of the team for years. This role is remote but also requires field work - which allows for a self-made independent role. They can build and schedule their meetings throughout the week.

Key Responsibilities:

* Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome

* Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care

* Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members

* Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans

* Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs

* Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met

* Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators

* May perform home and/or other site visits to assess member's needs and collaborate with healthcare providers and partners

* Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits

* Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner

* Performs other duties as assigned

* Complies with all policies and standards

* Complete assessments with members, caregivers, or providers to obtain information regarding client status, support system, and need for services for care plan development.

* Monitor delivery of services and follow-up with members, caregivers, or provider s through in person visits and telephonic contact

* Authorize and coordinate referral for services.

* Ensure provider services are delivered without gaps and identify functional deficiencies in plans of care.

* Assist in coordinating the development of informal or voluntary services to integrate into the member care plan

* Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long-term care services!

* Assist member with filing and resolving complaints and appeals.

Qualification & Experience:

* Requires a Bachelor's degree and 2 - 4 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

* Bachelor's degree with 30 semester hours or equivalent quarter hours in a human services field (including, but not limited to, psychology, social work, mental health counseling, marriage and family therapy, nursing, education, occupational therapy, and recreational therapy) and at least two years of experience in the delivery of services to the population groups or current state's Registered Nurse (RN) license and at least four years of experience required

* Two (2) years of prior LTSS and/or HCBS coordination, care delivery monitoring and care management experience; Prior experience with social work, geriatrics, gerontology, pediatrics, or human services. RN or LCSW required.

* Two (2) years of prior LTSS and/or HCBS coordination, care delivery monitoring and care management experience; Prior experience with social work, geriatrics, gerontology, pediatrics, or human services. RN or LCSW / LCSW-A preferred

* Bachelors Degree should be within the realm of Healthcare - Psychology, Sociology, etc.

* Field experience would need to be long term to have the team consider someone that does not have a degree within the space they are looking for.

* Valid driver's license

* 2+ years of Care Management experience (field experience is a must)

* Caseloads of 50,60,70 members - bonus if it is geriatric

* Long Term Care Medicaid experience

* Medicaid / Medicare experience

* Need to see experience being able to manage high case load

* Fast paced environment regarding new processes and programs

* They must be comfortable being able to connect with IT should their equipment fail in the field, etc. or be able to go into an office location or IT space.

* All documentation must be within system within 24 hours of completion

* Experience with electronic medical health records

* Home Health Experience

* Discharge Planning

* Working with TruCare which is the software the team uses

* Bilingual always preferred - req will indicate if Bilingual is required via the notes section

Working Conditions & Physical Demands (If Applicable): Will be in the field 80-90% of the time. Monthly and quarterly member contact and will include 80% travel. Remote role. Will require a driver's license. Managing a case load for healthcare members with long term care needs. Geriatric long term care. Member assessments and notes.

Additional Information (If Applicable): Working with members in a face-to-face environment. This position does have the intent to convert based on performance and eligibility. Independent work. Each member must be contacted once per month, and some may need to be seen. Spanish speaking always required.