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At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.
Site Reliability Administrator Job Overview This role exists to support the reliability, stability, and continuous improvement of critical IT systems and services that enable day-to-day business operations. By ensuring systems are maintained, monitored, and improved in alignment with established standards, this position helps minimize service disruption and supports dependable technology outcomes across the organization. The work is impactful because it directly contributes to operational resilience, effective incident response, and the ongoing evolution of system reliability practices. Individuals in this role collaborate with peers, managers, and stakeholders to support dependable service delivery while building a strong foundation for continuous improvement. This position is open to two P-levels: Staff Site Reliability Administrator (Grade 6 / P2 - Intermediate) and Site Reliability Administrator (Grade 7 / P3 - Career).
The level at which an offer is made will be determined based on the selected candidate's qualifications, skills, and experience. Responsibilities - Staff Site Reliability Administrator (Grade 6 / P2 - Intermediate)
IT Infrastructure (ITOP)
Carries out agreed operational procedures, including network configuration, installation, and maintenance. Supports maintenance windows to minimize service disruption. Uses network management tools to collect and report on network load and performance statistics. Contributes to the implementation of maintenance and installation work including parching and updates to servers, operating systems and infrastructure components. Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. May assist with patch deployment validations to ensure compliance with security and operational standards. Monitors system health and identifies operational problems and contributes to their resolution. Contributes to reliability reviews and continuous improvement initiatives.
Incident Management (USUP)
Following agreed procedures, identifies, registers and categorizes incidents. Gathers information to enable incident resolution and promptly resolves incidents within established service level agreements (SLAs). Escalates complex issues as appropriate. Maintains records and advises relevant persons of actions taken.
Automation (AUTM)
Develops scripts and automation tools to streamline repetitive tasks (e.g., patching, monitoring, reporting). Maintains documentation for automated processes and workflows.
Change Control (CHMG)
Administers, tracks, logs, reports on change requests, using appropriate tools, techniques and processes. Provides assistance to implement standard low-risk changes, in accordance with defined change control procedures. Provides documentation of incident resolutions, maintenance procedures and automation scripts. Contributes to knowledge transfer. Responsibilities - Site Reliability Administrator (Grade 7 / EXP3 - Career)
Service Reliability Administrator
Provides technical expertise to enable the correct application of operational procedures. Schedules and executes maintenance windows to minimize service disruption. Uses network management tools to determine network load and performance statistics. Contributes to the planning and implementation of maintenance and installation work including parching and updates to servers, operating systems and infrastructure components. Implements agreed network changes and maintenance routines. Validates patch deployments to ensure compliance with security and operational standards. Proactively monitors system health and identifies potential operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures. Conducts reliability reviews and provides proposals for continuous improvement to specialists, users and managers.
Incident Management (USUP)
Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution within established service level agreements (SLAs). Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Implements corrective actions to prevent recurrence. Documents and closes resolved incidents according to agreed procedures.
Automation (AUTM)
Develops scripts and automation tools to streamline repetitive tasks (e.g., patching, monitoring, reporting). Maintains documentation for automated processes and workflows. Identifies opportunities for operational efficiency and implements automation solutions.
Change Control (CHMG)
Develops, documents and implements changes based on requests for change. Applies change control processes and procedures. Applies tools, techniques and processes to manage and report on change requests. Communicates effectively with Tier 1 support and stakeholders during incidents and maintenance activities and documents incident resolutions, maintenance procedures and automation scripts. Facilitates and ensures knowledge transfer.
Information Security (SCTY)
Assists with implementing and monitoring security policies and protocols across different systems. Contributes to identifying and addressing potential risks in security governance and compliance. Assesses and develops strategies for patching and maintenance solutions that ensure security compliance, minimize service disruption and mitigate risks. Education / Experience / Certifications Education
Requires a bachelor's degree in IT, business, computer science, engineering management or other related field or equivalent experience.
Staff (Grade 6 / P2): Typically two or more years of experience in the development, implementation and maintenance of IT systems. Experience in Windows/Linux servers, virtualization and networking fundamentals. Experience with cloud platforms (AWS, AZURE, GCP) preferred.
Career (Grade 7 / P3): Typically five or more years of experience in the development, implementation and maintenance of IT systems. Experience in Windows/Linux servers, virtualization and networking fundamentals. Experience with cloud platforms (AWS, AZURE, GCP) preferred. Certifications, Licenses and Training
ITIL Foundation and Microsoft Certification preferred. Intermediate knowledge and experience working with operating systems
Intermediate knowledge and experience working with network, platform or database systems
Intermediate knowledge of work management tools
Intermediate knowledge of ITIL or other service operations framework
Patch management tools (Intermediate - EXP2 / Advanced - EXP3)
Scripting languages (PowerShell, Python, Bash) (Intermediate - EXP2 / Advanced - EXP3)
Problem-solving skills
Analytical thinking skills
Accuracy skills
Risk management skills
Oral and written communication skills
Collaboration skills
Organization and prioritization skills
Time management skills Physical, Schedule/Attendance, and Cognitive Demands The following requirements apply to both levels of this position. Physical, Schedule/Attendance, and Cognitive Demands
Cognitive Requirements
Ability to adhere to response times, deadlines, and time-sensitive tasks Ability to communicate and problem solve under stress Ability to respond and adapt to frequent change Ability to collaborate effectively with peers, managers, and stakeholders Ability to process new information and apply it consistently Ability to accept feedback and demonstrate self-awareness
Schedule/Attendance Requirements
Ability to adhere to established schedules and attendance standards Ability to work variable hours and long hours as needed Ability to support shift schedules Ability to support after-hours on-call with 15-minute response times Ability to report to work during severe inclement weather Ability to drive into the office within a two-hour drive time if needed
Physical Capabilities
Valid driver's license required Occasional travel and overnight travel may be required Regular computer use throughout the work shift Compensation Range: $74,325.00 - $123,875.00
Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis. PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here. Join us today and power your potential! Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric. PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting talentacquisition@pgn.comor by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled. February 10, 2026
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Portland General Electric
Jan 29, 2026