The Broward County Board of County Commissioners is seeking qualified candidates for Human Services Administrator position in the Housing Options, Solutions, and Supports Division (HOSS-D).
General Description
Coordinates social/human services within a large geographic area of Broward County and manages multi-service regional human services facility/facilities.
Works independently, under limited supervision, reporting major activities through periodic meetings.
Minimum Education and Experience Requirements
Requires a Master's degree from an accredited college or university with major coursework in business, health or public administration, social sciences, human services, or closely related field.
(One year of relevant experience may be substituted for each year of required education, depending upon area of assignment.)
Requires four (4) years progressively responsible administrative experience in health care, human services, social services casework, or the provision of social services to children and families including two (2) years of supervisory and/or social service program administration experience.
Special Certifications and Licenses
None.
Doctorate Degree in Social Work, Psychology, Law, Public or Business Administration, or closely related field
Over three years of supervisory experience working in Homeless Continuum of Care Program.
One year experience as user in Homeless Management Information System
Bilingual English/Spanish or English/Haitian
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Coordinates social or human services for homeless individuals and families who reside within Broward County and manages multi-service regional human services programs; provides supervision to subordinate staff; coordinates staff schedules and work assignments; completes staff's performance reviews and evaluations.
Designs and implements systems to track and gather data for all required reports and program planning; prepares weekly, monthly and quarterly reports related to Performance Measures.
Consults, reviews, assesses and approves direct service interventions; reviews, transfers, encumbers and maintains section budget; reviews and approves Request for Disbursement packets.
Develops and maintains collaborative relationships with profit, non-profit, and faith-based agencies, academic institutions, cities, and community groups to identify and implement services to address individual, family and community needs and concerns.
Designs, implements and maintains a system to collect data to identify and analyze trends, for on-going program and service information for reports and planning, and to measure program outcomes, personnel performance and operational functions.
Assists in development of Division policies and operating procedures and special projects.
Develops, implements and recommends strategies to carry out Divisions goals and plans, and evaluates services/needs.
Directs the operations of the section including oversight of all contracts, personnel, and relationships with internal and external groups involved in planning, delivery and monitoring of programs and services.
Serves as staff liaison and provides administrative support to various boards and committees; prepares highly complex materials about County services, the local system of care, and state and national policy.
Develops plans to address community needs including launching new programs, and presents recommendations to the division, department, boards, committees and Commission; serves as the County's representative to high-level funder and stakeholder boards and councils and other groups to plan and evaluate systems of care.
Requires participation in Division's outreach activities which may occassionally require working after hours and/or on weekends.
Supervision of staff, planning, directing, and establishing administrative policy.
Budget implementation.
May be required to work nights/weekends/holidays.
Performs related work as assigned.
Competencies
Applies knowledge of business and the marketplace to advance the organization's goals. Maintains ample, up-to-date business and industry knowledge in order to make sound decisions for the organization. Understands the policies and other external factors affecting the organization.
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Offers penetrating questions to help others get to the heart of complex situations and find strong solutions. Uses a range of inputs to fully understand and solve problems.
Makes good and timely decisions that keep the organization moving forward. Ensures that people's decisions comply with policies and standards. Integrates analysis, experience, and other inputs to make effective decisions. Accepts workable decisions and also seeks better alternatives.
Anticipates and balances the needs of multiple stakeholders. Shares stakeholder feedback while inspiring others to consistently seek input and learn from their internal and external stakeholders. Promotes an environment of high ethical standards and cross-cultural sensitivity in working with all stakeholders.
Seeing ahead to future possibilities and translating them into breakthrough strategies. Is a strong big-picture thinker; makes frequent, clear references to the organization's vision and strategy and the efforts required to drive them forward. Effectively integrates long-term opportunities and challenges with day-to-day activities.
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Encourages and rewards continuous improvement and quality outcomes. Equips others to handle day-to-day tasks effectively on their own. Integrates systems to improve quality and service.
Holds self and others accountable to meet commitments. Helps team hold each other accountable for goals, adherence to policies and procedures. Tracks team metrics and milestones, redirecting effort, as necessary, for continued progress.
Handles conflict situations effectively, with a minimum of noise. Anticipates potential conflicts and addresses them early. Swiftly addresses behaviors leading to destructive conflict; gives guidance on how to handle these situations more successfully; builds greater understanding and appreciation despite conflict.
Relates openly and comfortably with diverse groups of people. Understands the nuances of group interpersonal dynamics and leverages this knowledge to achieve results. Investigates others' desires and concerns; strengthens connections by honoring people's priorities and passions.
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Engages diverse groups by communicating in a way that matches each group's preferences. Listens carefully and probes beneath the surface to gain richer insight on others' views.
Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. Appreciates the main elements of the organizational culture and politics; gives others advice on how to operate effectively. Brings initiatives to the attention of those who can act as champions and advocates.
County Core Values
All Broward County employees strive to demonstrate the County's four core behavioral competencies.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
Broward County, Florida
$87,341.79 - $139,397.61 Annually
medical insurance, dental insurance, life insurance, vision insurance, vacation time, paid holidays, sick time, retirement plan
Jan 28, 2026