Zuora Business Analyst - Corporate IT

The IT Corporate Technology Zuora Business Analyst focus primarily on providing technical support & troubleshooting issues and provide end-user support of Zuora Billing software, which is a SaaS application, issues by understanding the Zuora QTC billing and Revenue Recognition process followed at DFIN. The incumbent in this role is responsible for the configuration and maintenance based on business requirements in Zuora. The ideal candidate will have strong business process expertise, technical knowledge, and exceptional communication skills.

• Act as the primary liaison between DFIN IT team, and critical functional teams (Billing Operations, Business Finance, etc.).
• Handle urgent escalation issues, ensuring we understand issues accurately and prioritize based on severity example like Month end, project timelines etc., and analyze possible solutions using DFIN system setups.
• To Document responses and resolutions provided on issues identified, application bugs, reproduce, troubleshoot, resolve, and escalate to Zuora Support team.
• To provide support in changing Invoice templates, rules and conditions by properly following and documenting approved changes to Test and Production systems.
• Executes Zuora system unit testing, integration testing, and regression testing (builds test cases, performs tests, suggests changes to configuration or processes based on results, and resolves errors)
• Identify benefits, risks, and alternatives in proposed system design solutions and their impact on the integration with other applications.
• Must be able to work independently as well as a team player and can manage own work independently with little to no supervision.

* 3 - 4 years of ZUORA Billing experience required.
* Order-To-Cash (O2C) cycle business process experience preferred.
* Strong SQL, PL/SQL, HTML skills required along with Working Knowledge of MS Office tools
* Knowledge of accounting concepts and Revenue Recognition models is an addition.
* Ability to work efficiently in a time-critical environment and fast-paced environment.
* Problem-solving capabilities as well as excellent customer service skills.
* Ability to take ownership and follow through on client issues until resolution.
* Ability to effectively communicate and coordinate with peers and senior management as required.
* Experience working virtually and independently with minimum supervision and managing tasks on multiple projects simultaneously.