Director, Training & Compliance

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Role Overview

Vivint Smart Home is seeking a strategic and execution-focused Director of Training & Compliance to lead training, development, and compliance for our Direct to Home (D2H) door-to-door sales organization. This leader will be responsible for designing and scaling world-class sales training programs while ensuring full compliance with company policies, industry regulations, and local market requirements.

This role sits at the intersection of performance and protection-driving sales excellence, ethical selling, and consistent execution across a fast-paced, nationwide D2H organization.

Key Responsibilities:

• Training & Development
  
  
  
  • Own the end-to-end training strategy for the D2H sales organization, from onboarding through advanced leadership development.
  • Design, deliver, and continuously improve training programs focused on:
    
    
    
    • Door-to-door sales skills and product knowledge
    • Value-based selling and customer experience
    • Leadership development for field managers
    
    
    
    
  • Partner closely with Sales Leadership, Operations, and Product teams to ensure training aligns with evolving business priorities.
  • Develop scalable training tools, playbooks, certifications, and digital learning resources.
  • Measure training effectiveness through performance metrics and field feedback.
  • Record Video Trainings, Podcast Interviews to help keep the sales reps focused and informed.
  
  
  
  
• Compliance & Risk Management
  
  
  
  • Lead compliance strategy for DTH sales activities, ensuring adherence to:
    
    
    
    • Company policies and ethical selling standards
    • Federal, state, and local regulations
    • Brand and customer experience expectations
    
    
    
    
  • Partner with Legal, HR, and Sales Operations to proactively identify and mitigate risk.
  • Oversee compliance training, certifications, and ongoing education for reps and leaders.
  • Establish monitoring, auditing, and escalation processes to address compliance issues quickly and consistently.
  • Foster a culture of accountability, transparency, and integrity in the field.
  
  
  
  
• Leadership & Collaboration
  
  
  
  • Build, lead, and develop a high-performing training and compliance team.
  • Act as a trusted advisor to senior DTH leadership on performance, readiness, and risk.
  • Influence without authority across regions, markets, and leadership levels.
  • Support change management initiatives tied to new products, processes, or regulatory updates.
  
  
  
  

Qualifications

• 8+ years of experience in sales training, sales leadership, compliance, or related roles.
• Proven experience in door-to-door, field sales, or high-velocity sales environments (required).
• Strong understanding of sales compliance, regulatory frameworks, and risk mitigation in field sales.
• Demonstrated ability to design and scale training programs across large, distributed teams.
• Exceptional communication, facilitation, and executive-level presentation skills.
• Data-driven mindset with the ability to tie training and compliance efforts to measurable business outcomes.
• Experience leading teams and influencing cross-functional partners.

Preferred Experience

• Experience in smart home, security, telecom, solar, or energy industries.
• Background working with 1099 and W-2 sales models.
• Familiarity with LMS platforms, certification programs, and digital learning tools.

Why Vivint

At Vivint, we believe elite performance starts with great training and strong values. This role offers the opportunity to shape the future of our Direct to Home organization-developing leaders, protecting the brand, and driving sustainable growth through ethical, customer-first selling.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.