Remote New 
Student Services Manager (Outreach and Recruitment)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b), remote work
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 United States, Arizona, Scottsdale | |
 Jan 21, 2026 | |
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Student Services Manager (Outreach and Recruitment) Job ID: 322104 Location: Scottsdale Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $68,850.00 - $89,505.00/annually, DOE Grade 118 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 7,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community. We are seeking dedicated and collaborative staff and faculty who are passionate about teaching, learning, and fostering student success. We welcome individuals who are eager to contribute their ideas and expertise to help guide the ongoing development of SCC's priorities and strategic initiatives. At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences. SCC Wins the 2022 Sterling Award MCCCD Fast Facts SCC Healthy AZ Platinum Award Recipient- 2025 Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary The Student Services Manager is a key leader of the college's Outreach and Recruitment team, responsible for planning, implementing, and managing comprehensive student services and recruitment initiatives. This role oversees all efforts to engage prospective students from initial contact through enrollment and onboarding. Supporting the college's Strategic Enrollment Management (SEM) goals. The manager leads and supervises staff including all hiring, onboarding, evaluating, supervising of both the recruitment staff as well as the navigators and call center. The manager is responsible for excellent customer service, communication strategies, and recruitment programs. They direct work related to CRM systems, use data to guide outreach strategies, and prepare reports to support enrollment growth and student success. Additionally, the position coordinates campus tours, onboarding events, and community outreach, ensuring consistent communication with prospective students. The manager also represents the college at major events and participates in strategic planning and committee work to advance institutional goals. To best serve the students, department, and college, this position requires a physical presence on campus, with the possibility of partial remote work depending on business needs. Please read the "How to Apply" section to avoid incomplete application materials. Essential Functions 30% - Manage the comprehensive Outreach and Recruitment department. Plan, organize, supervise, and evaluate the work of full-time and part-time staff, including recruiters, call center staff, and enrollment navigators. Oversee customer service operations, communication strategies, and recruitment programs. Coordinate and oversee outbound communication campaigns and ensure consistent follow-up with prospective students via phone, email, online chat, and text. 20% - Plan, coordinate, and implement prospect tracking using CRM systems. Collect, analyze, and report data to assess program effectiveness and inform outreach strategies. Apply data-driven decision-making to identify and analyze enrollment trends and support Strategic Enrollment Management (SEM) goals. Ensure the effective use of technology to document work, track progress, and enhance efficiency. 20% - Plan, develop and manage the department budget. Monitor operational compliance with policies and regulations and implement policies, goals and guidelines. 15% - Plan and deliver workshops, information sessions, and campus tours for prospective students. Coordinate onboarding events and community outreach activities. Develop marketing materials, recruitment collateral, and presentations to promote enrollment and student engagement. 10% - Participate in division, college, and district-wide events and initiatives such as orientation, graduation, Open House events, and school outreach. Actively engage in college and district strategic planning efforts and serve on committees that advance institutional goals. 5% - Perform other related duties as assigned. Minimum Qualifications Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two years of supervisory experience. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Master's Degree from a regionally accredited institution in education, sociology, business administration or related field B. Two (2) or more years of experience working directly in a Student Recruitment Office. C. Two (2) or more years of experience working collaboratively with cross-functional teams (including faculty and staff) related to SEM work. D. Two (2) or more years of experience working with a CRM or similar recruitment/retention tracking and outreach program. E. Two (2) years managing a department including direct supervision and evaluating the work of staff. F. One (1) or more years of experience developing, directing, and implementing a comprehensive recruitment or retention plan in a community college setting. G. One (1) or more years experience working with a call center, including experience with call campaigns. H. One (1) year of full-time, relevant MCCCD experience within the previous two years. Special Working Conditions
How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page. For instructions on how to apply, go to HCM Internal HCM Internal Applicants Quick Reference Guide . At this time, Scottsdale Community College does not provide Visa Sponsorship. Posting Close Date Apply on or before February 1, 2026 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322104&PostingSeq=1 jeid-73806131302da54aa48b6c97c08163e5 | |