Assignments & Student Services Coordinator

University Housing is now hiring! We are seeking a professional to support key housing operations through data-driven decision-making in addition to leading outreach efforts with prospective students and families, including managing housing tours.

The successful candidate will demonstrate proficiency in using complex systems (such as StarRez) to analyze data, inform housing assignments, and resolve multifaceted issues.

The Assignments & Student Services Coordinator advises students and families in preparation for their residential experience, directs activities related to contracting and assignments, and helps achieve Division occupancy goals, including learning and theme communities.

Work Schedule:

• The primary schedule for this position is Monday through Friday, 7:45am - 4:30pm, including occasional evening responsibilities based on operational need.
• Work schedule will be set with selected finalist(s) at time of offer. Schedule alterations as operations and position expectations demand.

• Strategizes, advises, and resolves complicated and sensitive housing-related issues, policy questions, requests, and appeals, including matters related to student resident disabilities and gender identity

• Drafts, implements, and maintains annual contracts and memos with a variety of campus programs and academic departments

• Leads divisional outreach efforts with prospective students and families, including the housing tour program

• Analyzes data for housing assignments and develops solutions for student issues

• Plans, directs, and implements housing initiatives and manages occupancy for all university terms

• Collaborates with campus groups and/or departments and maintains successful campus partnerships, while representing the interests of the division

• Advises internal and external stakeholders about housing units, contracts, and options

• May supervise student employees

Division of University Housing, Residential Operations

University Housing Residential Operations provides residential accommodations, programs, and services to actively support the mission of the University; meet the needs of students, families, staff, and guests; and foster the development of residential communities. Residential Operations includes Marketing and Communications, Events and Conferences, Desk Services, and Residence Hall Assignments. University Housing houses over 8,000 students in Residence Halls across campus and 3,000 residents in University Apartments.

The starting annual salary is $59,500 or higher based on qualifications with a competitive retirement and benefits package, including vacation, holidays, and paid time off. Benefits information can be found at https://hr.wisc.edu/benefits/

• Two (2) years of experience working with data to inform decisions and manage complex issues.

• Two (2) years of prior experience in Student Housing / Residence Life
• Two (2) years of experience leading outreach or engagement programs, including presenting to large in-person audiences and delivering content through diverse online platforms.
• Administrative experience with a Housing Information System (e.g. StarRez)

Bachelor's degree or equivalent combination of training and experience required. Additional consideration given to degrees in communications or public relations fields.

Masters's degree preferred. Additional consideration given to degrees in communications, public relations, or a higher education field (student affairs, educational leadership, etc.)

Please submit a resume and cover letter within the online application system. Within your cover letter, please describe how your qualifications and experience meet the required and preferred criteria for this position.

We are only able to consider completed application materials submitted by the deadline date. Candidates who apply for this position may be considered for other or future vacancies within this title, including those which may have a different work schedule and/or requirements from this vacancy.

Additional Information:

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment.

University Housing may communicate with you about your application status using a text messaging service. To opt-out please reply "STOP" to text messages received or contact University Housing HR at hr@housing.wisc.edu or 608-262-2766. Message and data rates may apply.

University Housing Human Resources, hr@housing.wisc.edu, 608-262-2766

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.