FCM - Meetings & Events - Business Development Manager - New York City, NY

Business Development Manager

FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world's largest travel agencies, Flight Centre's footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We've been in the event game since 1986, connecting people across the globe and bringing their visions to life.

We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact.

Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management

To learn more about FCM Meetings & Events please click HERE

About The Opportunity

We're seeking a results-driven Business Development Manager to drive new business growth across small to enterprise-level clients in the meetings and events space. You'll leverage our full suite of services (event management, venue sourcing, event technology, and strategic meetings management) to build a robust sales pipeline and close high-value accounts.

This is a new business-focused role centered on prospecting, relationship building, and acquiring new clients. You'll deliver 5-10 client presentations weekly, manage complex sales cycles, and partner cross-functionally to ensure seamless client experiences from pitch to execution.

This is a full-time position with standard business hours of Monday - Friday, 9:00 AM - 5:30 PM.

Key Responsibilities

Sales & Business Development

• Build and manage a healthy pipeline of new business opportunities aligned with FCM Meetings and Events service offerings
• Conduct 5-10 new business presentations weekly to prospective clients (in-person and virtual)
• Identify and pursue new business verticals to drive growth
• Develop customized event proposals, budgets, and Statements of Work (SOWs) from creation through sign-off and execution
• Identify cross-selling opportunities across Meetings & Events (M&E) services and other Flight Centre Travel Group (FCTG) brands, including event management, event travel, venue sourcing, Strategic Meetings Management Programs (SMMP), and event technology
• Monitor market trends to identify business opportunities

Client Relationship Management

• Serve as the primary point of contact for newly acquired clients
• Develop and maintain multi-level relationships within prospective and existing client organizations
• Build long-term partnerships by exceeding client expectations and responding promptly to concerns
• Leverage client satisfaction to generate referrals, reviews, and testimonials

Contract & Account Management

• Prepare and negotiate Master Service Agreements (MSAs) with legal teams
• Maintain account strategies to retain key clients, achieve new business goals, and identify opportunities and risks

Reporting & Data Management

• Forecast and track client account metrics to identify patterns and inform strategic recommendations
• Create cross-event reports including event details, annual spend, and cost savings
• Maintain accurate client information in Salesforce Customer Relationship Management (CRM) and ensure all sales systems are properly monitored

Industry Engagement

• Build relationships with key suppliers and business leaders internal and external to FCTG
• Represent FCM at industry tradeshows and networking events

Collaboration & Teamwork

• Coordinate with event operations teams to ensure consistent service delivery and smooth client transitions
• Share information with Account Managers and Team Leaders to maintain a unified client approach
• Participate in leadership meetings regarding account status, workflow, and business impacts
• Follow client invoice/Purchase Order (PO) processes and ensure financial close-out per event and quarterly
• Help cultivate a safe, inclusive, and accessible work environment for team members of all backgrounds including people who are racialized, have disabilities (invisible or visible), require faith accommodations, and/or are LGBTQ2+
• Do your part to encourage an inclusive and accessible work environment for all Flighties, regardless of age, gender, disability, ethnicity, faith, and LGBTQ+ identity
• Participate in maintaining an inclusive and accessible work environment for all Flighties, regardless of their identities and lived experiences
• Help to foster an inclusive and accessible team environment for all Flighties, regardless of their identities and cultural backgrounds

Key Competencies

Strategic & Analytical Thinking

• Analyze critical factors and scenarios that influence business success and event program integrity
• Use data to identify patterns, forecast metrics, and make strategic recommendations that optimize client programs

Communication & Presentation

• Communicate effectively across all channels and tailor messaging to diverse audiences
• Deliver engaging presentations with strong attention to content, structure, and delivery
• Build trust through honesty, integrity, and authenticity while setting clear expectations

Problem-Solving

• Demonstrate conflict resolution skills and remain calm under pressure
• Think creatively, probe for deeper understanding, and leverage resources to achieve positive outcomes

Relationship Building & Collaboration

• Build partnerships and develop consensus across cross-functional teams
• Inspire and empower team members while maintaining strong interpersonal skills with all stakeholders

Adaptability & Organization

• Prioritize effectively and adapt quickly to changing needs while maintaining quality standards
• Maintain composure during high-pressure situations

Attention to Detail

• Ensure accuracy in all client documentation, budgets, contracts, and CRM record-keeping

Experience & Qualifications

• Bachelor's degree in Marketing, Communications, Hospitality, Business, or related field (or equivalent experience)
• Minimum 2 years of B2B sales experience in meetings, events, conferences, or incentive management with proven track record of exceeding targets
• Proficiency in CRM software, particularly Salesforce
• Strong presentation skills with experience delivering to diverse audiences (in-person and virtual)
• Experience developing event budgets, proposals, and Statements of Work
• Excellent written and verbal communication skills
• Ability to travel for client meetings, site visits, and tradeshows when needed

Ideal Candidate Will Also Have:

• Experience with Strategic Meetings Management Programs (SMMP) or corporate meetings programs
• Knowledge of event technology platforms and virtual/hybrid event solutions
• Established network within the meetings and events industry
• Active membership in professional associations (MPI, SITE, PCMA)

Work Perks! - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

#LI-SC1#MTEV#LI-Onsite
Location - New York City, NY

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $75,000 -$80,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients (2018-2025)
CHHR: 5-Star DE&I Employer (2023, 2024)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023-25)
Newsweek: America's Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)