Medical Assistant/Phlebotomist, Post Transplant Health

Posting Date

We are seeking a skilled and compassionate Medical Assistant-Phlebotomist to join our Post Transplant program team. In this vital role, you will be at the heart of all the action. Our MA's facilitate the planning and organizing of all critical activities for our kidney transplant patients to ensure they receive the highest quality care. You will complete care coordination activities as well as perform blood draws and specimen collection. Your work ensures patients feel supported and that we capture accurate and timely lab results, which are essential for monitoring overall patient health.

The ideal candidate has strong communication and interpersonal skills, with the ability to support patients through complex medical processes, excellent technical skills, and is committed to delivering high-quality, patient-centered service.

DETAILS

* Full time position - Hybrid position

* Must be available to work mornings starting between 7:00am and 8:00am

* Working on site Monday, Tuesday and Wednesday from 7:00am to 3:00pm.

* Working on site Thursday and Friday from 8:00am to 10:00am - (remainder

working hours remote - home office)

* Must be licensed in state of Georgia - Certificate/License: Medical Assistant-

Phlebotomist (MA-Pbt) certification with GA State to perform capillary, and

venous invasive procedures for blood withdrawal under the supervision of a

health care practitioner. BLS certification required.

ESSENTIAL DUTIES & RESPONSIBILITIES

Care Coordination

* Conduct initial outreach to new patients, gather intake information, and schedule consultations and evaluations

* Provide patients with clear, accurate education regarding the transplant process, required testing, timelines, and next steps

* Serve as a primary point of contact for patient questions, follow-ups, and care coordination needs

* Own and manage the patient call center function, ensuring timely, empathetic, and effective communication

* Track and respond to patient inquiries, coordinate messages between patients and providers, and document communication in the EHR

* Coordinate multidisciplinary care plans and logistics across departments

Venipuncture and specimen collection

* Venipuncture and specimen collections performed accurately and timely

* Complete centrifuge and invert vials

* Prepare specimens for shipment and work with clinic staff to ensure proper shipping

* Give proper patient collection instructions

* Instruct patients in post phlebotomy care

* Maintain a safe and healthy work environment by complying with safety regulations

* Properly dispose of bio-hazardous materials

* Obtain specimens for microbiology testing

* Order sufficient supplies to perform the workload and to rotate stock and prevent the use of outdated supplies

Greeting and registering patients

* Greet and register patients in a polite and professional manner

* Problem solve efficiently and in a timely manner

* Locate missing lab orders and/or specimens

Additional responsibilities

* Cleaning and disinfecting work areas

* Rotating stock items to avoid outdated supplies, maintaining inventories

* Support in collecting medical history, providing education, and scheduling appointments as needed

* Collaborate with NP on the daily schedule and support in keeping schedule on track

QUALIFICATIONS - REQUIREMENTS

• High School Diploma or GED required

• Completion of a 6-month Phlebotomy Certificate program from an accredited school required

• At least one (1) year of phlebotomy experience required

• Medical Assistant-Phlebotomist (MA-PBT) certification with the State of Georgia required

• Ability and willingness to support or cover responsibilities at the Smyrna, GA location as needed

• Must be able to perform capillary, and venous invasive procedures for blood withdrawal under the supervision of a health care practitioner. BLS certification required.

• Knowledge of invasive procedures for capillary, venous blood withdrawal. Knowledge of common safety hazards and precautions to establish a safe work environment.

• Skill to be competent, professional and efficient on the telephone. Demonstrated accurate blood draw skills. Required computer skills to enter patient data and navigate computer applications i.e. EPIC and the Lab/Radiology Information System.

• Ability to maintain quality control standards.

• Ability to react calmly and effectively in emergency situations and to clearly communicate verbally.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.