Accounts Receivable Manager

Company Overview

Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties.

With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties.

Job Summary

Proactively take ownership of directly managing and developing a customer facing, accounting and collections team with a primary role of leading a department in collecting past due accounts and solving customer directed account billing issues. The individual will be required to work cross functionally to lead the develop and oversee internal best practice collections policies and procedures by collaborating cross functionally to verify outstanding balances amounts and customer account/collection status. In addition, this position will be looked to to minimize and or solve the Company's customer collection risk by timely resolving open invoices and delinquent accounts. The position will be looked to improve the organization's collection processes and reporting while leading efforts to terminate services and/or negotiating with customers in cases where services are terminated or continued remain delinquent. The Accounts Receivable Manager has the authority to advise on new and existing customer account status and write-offs.

Typically, incumbents have a bachelor's degree (preferred) and at least seven years of work experience leading in a similar customer-facing role within a business to business, high customer count collection environment. Experience in the information technology sector - hospitality industry is a plus. Must demonstrate leadership and mastery of the practical, technical, and operational aspects of building a scalable accounts receivable department setting clear, well-defined desired outcomes for teamwork/department activities and employee success.

This is an exempt role and is a member of the Finance Department reporting directly to the Assistant Controller with a work location of Raleigh, NC.

Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely. For some business groups and positions, job function requirements may require more time at the primary work location, while greater flexibility may be in place for others.

Essential Job Functions and Responsibilities

• Leading the department by taking ownership by directly managing and developing the accounts receivable collections team members and the function, in accordance with company policy, standards, guidelines and best practices.
  • Proactively work with senior leadership and the collections team to set explicit payment collection goals and implement realistic deadlines for invoicing and collecting payments.
  • Has authority to make recommendations to continue to develop and implement a customer centric, sophisticated accounting and collections team, working to retain clients, collaborating cross functionally to verify outstanding balances and customer account status, mitigate credit risk and resolve invoices and delinquent accounts. Continually work to improve the organization's debt recovery processes while evaluating efforts to negotiate with customers in cases where continued non-payment occurs.
  • Develop custom reports for leadership and advise on customer account write-offs. As needed and directed, perform A/R reporting identifying trend analysis to predict probable success of new customers and recommend credit limits. Oversee the preparation of routine collection reports.
  • Continuously monitor the accounts receivable portfolio to proactively increase cash flow and minimize exposure to bad debt.
  • Remain intimately familiar with the cash application, refunds, and customer account reconciliation process.
  • Demonstrates expertise and knowledge of federal and state collection laws to make recommendations in support of compliance requirements.
  • Has authority to hire and directly manage others, effectively assessing performance of direct reports, clearly outlining required corrective actions, and setting expectations for accountability.
  • Drives an agenda to create an environment of employee empowerment, continuous improvement, and innovation, supporting initiatives to build cross functional business continuity, effectively embracing, and encouraging the unique perspectives, experiences, and contributions of a diverse team.
  • Demonstrate the ability to quickly become a subject matter expert in functional and management topics with limited knowledge or context, clarifying expectations and directing others to achieve key initiatives.
  • Establish consistently and ongoing process improvement, limiting confusion, delegating appropriately to others to deliver exceptionalcustomer experience at every interaction.
  • Has authority to make recommendations in support of scalable business needs, remaining curious with an aptitude to research, implement, and adapt to innovative solutions.
  • Has authority to direct accounting and collections team members, providing constructive feedback and coaching to support success. Takes initiative to cross functionally build relationships to achieve business results.
  • Identifies and takes advantage of opportunities to accomplish multiple objectives, providing accurate and pertinent information to accomplish business goals.
  • Takes initiative to continuously build effective relationships with all stakeholders to build and sustain high performing teams, setting an example and providing guidelines for team members. Looks for and creates situations that foster others development.
  • Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance.
  • Consistently integrates Albridge's core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully."
  • Other miscellaneous duties as assigned.

Required Qualifications

• Successful completion of a bachelor's degree from an accredited university (or international equivalent) in accounting, economics, business administration, management, or another related field.
• Minimum of seven years of customer-facing work experience in a similar role in the information technology sector, hospitality industry is a plus.
• Develop AR processes and reporting automation through ERP and software tools to improve accuracy, visibility, and efficiency.
• Must demonstrate expertise and knowledge of federal and state collection laws to make recommendations in support of compliance requirements.
• Effectively respond to customer and team needs, identifying and correcting problems affecting employee loyalty and commitment, monitoring workloads, and expressing appreciation for extra effort.
• Adapt to best meet the needs of the business to effectively determine when to act with empathy, provide guidance, delegate, and redirect the efforts of team members to resolve problems.
• Demonstrate the ability to quickly become a subject matter expert in functional and management topics with limited knowledge or context, anticipating business needs and aligning project plans and actions with company priorities.
• Understand business process, to set clear, well-defined desired outcomes for work activity and employee success, with an aptitude to measuring and delivering performance coaching and feedback.
• Diagnose, and influence business challenges to lead others through ambiguity and complexity by establishing clarity and alignment between individual and team performance.
• Demonstrate exceptional leadership and teamwork, building trust and reliability, aligning oneself and encourages others to align with company decisions and objectives.
• Must possess excellent written and verbal communication skills, demonstrating efforts to remain self-aware to develop collaborative internal and external relationships with a customer service focus in the English language. Demonstrates active listening, questioning, and effective non-verbal skills.
• Must be able to accurately assesses the potential barriers and resources for change initiatives, effectively managing conflict, communicating evolving priorities, and proactively adjusting for difficulties.
• Must have a demonstrated ability to operate with a high sense of urgency, professionalism, integrity, collaboration, and ethics.
• Demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project. Preference to have intermediate level Salesforce and NetSuite experience.
• Must be authorized to work in the United States without sponsorship.
• Must be able and remain flexible to travel to various current and prospective customer, sales, and project locations - domestic and international, as needed.

Workplace Benefits We Offer

In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:

• Medical and Prescription options, Dental, Orthodontics and Vision Plans
• Rich HSA company-funded options and Flexible Spending accounts
• 100% Company paid premiums for Short Term Disability
• Life and Accidental Death and Dismemberment insurance Plan options
• Supplemental Insurance Plan options
• 401(k) Profit-Sharing Retirement plan
• Flexible Paid Time Off after 60 days of employment
• Paid Holidays, per Employee Handbook
• Workplace culture supportive of diversity and inclusion

Equal Opportunity Statement

Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.