Operations Scheduler - SITECH Northeast

SITECH Northeast, a sister company of Milton CAT, is seeking a highly organized and customer-focused Operations Scheduler to join our growing team. This role is critical to ensure the smooth coordination of service calls and installations across our territory, which includes ME, NH, VT, RI, MA, and Upstate NY. This position plays a key role in optimizing technician utilization, minimizing service delays, and enhancing customer satisfaction. If you're detail-oriented, thrive in a fast-paced environment, and enjoy balancing logistics with customer service, we want to hear from you.

Location: This position is based on-site at our Londonderry, NH location.

Hours: Monday - Friday 7:00am - 5:00pm with 1-Hour Lunch

Pay Range: $26.50-$31.50 per hour depending on experience

Benefits Include:

Paid Time Off + 8 company-paid holidays
• Medical, Dental, and Vision insurance options for employee and family
• Disability & Life Insurance packages
• Competitive Retirement Plan
• Tuition Reimbursement - available to FT employees with 1+ year of service
• Additional supplemental offerings and discount programs
• Employee Referral Program

• Manage the schedule board and assign technicians to service calls and installations.
• Balance labor across service and installation work based on territory needs.
• Monitor and resolve scheduling conflicts to maintain short lead times.
• Serve as the primary contact for technicians regarding scheduling and timing during working hours.
• Ensure all service calls and schedulable installs are booked promptly.
• Work closely with Sales Coordinators and customers to ensure accurate scheduling and service expectations.
• Provide cross-coverage for Process Coordinator role during vacations or peak workload periods.
• Communicate with customers to gather necessary details, including purchase order or COD information.
• Process credit card payments when applicable.
• Handle the majority of customer and internal calls related to scheduling.
• Monitor CSR closure readiness, with the expectation of closing CSR's within 10 days.
• Monitor technician productivity and CSR closure rates to meet service delivery goals.

• High school diploma or (GED) equivalent, with college or trade school preferred.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Basic math skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Must be able to work in a dynamic, fast-paced service environment.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT/SITECH or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT/SITECH is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT/SITECH is a Drug-Free workplace.