Marketing Communications Representative I

Company:

As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere.

A Brief Overview

Communicates with agents and business units about our products and services using video conferencing, telephone, recording training, social media, and other communication tools. Finds and adds new agents where necessary. Tracks and reports on agent performance. May provide data analytics and work to survey agents and customers for detailed analysis to guide communications.

What will you do?

• AGENT RELATIONS: Acts as marketing representative for assigned agencies. Responsible for monitoring and maintaining/fostering agency relationships with assigned agents. Using phone, email, and video conferencing, contacts agents regarding product opportunities, product changes and enhancements, how to transact business with Company, and request documents and update records. Distributes regular agent communication regarding product changes and enhancements. Responds to incoming emails from agents regarding competitors, coverage forms, pricing, and other items that may come in. Reviews underwriting files as necessary and consults with underwriters to understand decisions made.
• AGENT RECRUITMENT: Participates in appointing new agency partners by preparing lists, calling prospects, and reviewing inbound leads. Calls prospective agencies to identify characteristics and determine their viability as an appointed agent. Prepares Company appointment application and supplies information to Agency Compliance & Licensing unit to prepare new agency contract. Obtains necessary agency licensing and producer information required for Company appointment process.
• AGENT PERFORMANCE: Completes and updates reports regarding agency calls, individual agency submission activity and product binds. Documents agency visits in marketing software.
• SOCIAL MEDIA: Regularly monitors company Social Media pages and suggests content to management. Posts content om social media and Company Website with appropriate approval. May act as an administrator on Social Media pages. May interact in a professional manner with internal and external customers using social media. Compiles social media and Internet presence analytics and makes recommendations on how to improve Company follower counts and rankings.
• AGENT TRAINING: May create and host small and large webinars for retail agents. Trains newly appointed agents on how to transact business with the Company, use rating software, and frequently asked questions. Responsible for more specialized product line training for agents.
• EVENTS AND PROMOTIONAL ITEMS: Supports BHHC's convention presence through maintaining a calendar of events and ordering swag and promotional products.

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development as well as companywide surveys to hear from our employees.

We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, onsite fitness center, an Employee Relations team ready to assist you and more.

Benefits, Perks and more! We offer a retirement and savings plan with dollar for dollar up to 5% company match, a paid upfront educational reimbursement program, subsidized downtown parking a Learning & Development team.

Education

Bachelor's degree in related field or equivalent work experience.

Experience

One or more years work experience.

Required Knowledge

• Basic Marketing Skills
• Microsoft Office Suite

Preferred Knowledge

• Principles of finance, business, statistics, and insurance
• Company and department practices and procedures
• Insurance coverages and insurance products

Required Skills and Abilities

• Excellent oral and written communication with all levels of the organization
• Excellent customer service
• Documentation
• Be able to prioritize efficiently while communicating priority levels to parties involved
• Identify problems with data and software, research and evaluate alternatives, and make sound decisions
• Work with detail and accuracy
• Ability to meet deadlines
• Ability to delegate, plan, and prioritize
• Work well with others
• Work independently
• Maintain confidentiality
• Learn quickly
• Respond well to demands on time and resource
• Organize workflow, time, and resources