Training Manager (80394)

Company Overview:

Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security officer personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.

Inter-Con is Everywhere Security Matters.

Job Description:

The Training Manager is responsible for designing, building, and executing practical training programs that support operational readiness, technology adoption, and consistent execution across the organization. This role is focused on building and scaling training capability in a complex, operations-driven environment, where legacy practices and resistance to change may exist.

This position is best suited for a hands-on training professional who brings structure to ambiguity, can operate independently, and is comfortable working directly with operations leaders in fast-paced, no-frills settings. Success in this role depends not only on training design, but on the ability to drive adoption, influence behavior change, and reinforce operational standards.

This is an individual contributor role with access to cross-functional support and subject matter experts, but without direct people management responsibilities.

Key Responsibilities

Training Program Development & Lifecycle Management

• Design, develop, and implement scalable training programs in partnership with internal subject matter experts across operations, technology, compliance, and corporate teams.
• Build curriculum, documentation, and training materials from the ground up where structure or formal programs are limited.
• Maintain training relevance as systems, tools, and operational requirements evolve.
• Support the development of SOPs, playbooks, job aids, and reference materials that reinforce training outcomes.
• Establish lightweight processes for maintaining and updating training content as needed.

Operational Adoption & Change Enablement

• Drive adoption of training, systems, and processes in operational environments where legacy practices are common.
• Partner closely with operations leaders to reinforce training expectations and prevent regression to prior ways of working.
• Navigate resistance to change with professionalism, persistence, and practical problem-solving.
• Build credibility with operational stakeholders by understanding real-world constraints and priorities.

Training Delivery & Execution

• Deploy training programs across onboarding, system rollouts, process changes, and operational initiatives.
• Facilitate training sessions in in-person, virtual, and hybrid formats.
• Coordinate logistics and scheduling in collaboration with internal stakeholders.
• Provide follow-up support to reinforce learning and application in operational settings.

Performance Evaluation & Continuous Improvement

• Define and track training effectiveness using practical KPIs and feedback mechanisms.
• Conduct post-training evaluations and collect stakeholder input.
• Analyze results to identify gaps, refine content, and improve delivery methods.
• Communicate insights and recommendations to leadership as appropriate.

Qualifications

Required

• 5+ years of experience in training, learning & development, instructional design, or a related field.
• Demonstrated ability to build and scale training programs in environments with limited structure or documentation.
• Experience working directly with operations, field teams, manufacturing, logistics, or similarly fast-paced, deadline-driven environments.
• Strong project management skills with the ability to manage multiple priorities independently.
• Excellent communication and facilitation skills, with the ability to translate complex concepts into practical guidance.
• Proven ability to influence adoption and drive behavior change beyond initial training delivery.

Preferred

• Bachelor's degree or equivalent combination of education and experience.
• Familiarity with adult learning principles and practical instructional design approaches.
• Experience supporting technology adoption or system rollouts.
• Comfort working with basic training tools (e.g., presentation software, collaboration platforms); LMS experience is a plus but not required.
• Exposure to security operations or other highly regulated industries.

Working Conditions

• Primarily office-based with flexibility for hybrid work.
• Regular travel to client and operational sites as needed (approximately 25%, not to exceed 40%).
• Extended periods of time using a computer and delivering presentations.

Duties, responsibilities, and activities may change at any time with or without notice.

Veterans

Inter-Con is passionate about hiring veterans. In fact, we've hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are veteran in search of a rewarding career among a team that holds an affinity for those who served as well as values your success and growth within our organization, please take a moment to review our website for all our extensive opportunities. Visit www.icsecurity.com/careers/.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.

California Applicants: Pursuant to the California Consumer Privacy Act, please review the Privacy Notice for California Residents found in Section 10 of our Privacy Policy which explains the categories of personal information that we collect and the purposes for which we use such personal information.