Sr Project Manager, CSP

Position Description

Lenovo's Cloud Service Provider Segment is seeking a highly qualified Senior Project Manager whose primary mission is to lead cross-functional, cross-geography teams to drive both customer facing programs (new business opportunity, RFx bidding, contract deliverables, customer score card, QBR/QTR, account-based initiatives) and product offering delivery programs (planning, execution and delivery of CSP offerings and solutions), from Early Engagement through End of Service.

This is an individual contributor role requiring senior-level program management, account management, and operations capabilities. The candidate must be able to communicate comfortably with senior business leadership (Director, Executive Director, VP), and demonstrate strong critical thinking, structured problem solving, and the ability to work "in customer's shoes" and "outside the box" to solve issues in a deadline-driven environment. The role ensures both customer expectations and internal delivery requirements are met on time, within scope, and within budget.

Job Responsibilities

• Lead extended account teams with customer-facing responsibilities for RFx bidding, contract management, customer score card, QBR/QTR and account-based initiatives.

• Define account priorities/strategies to guide consistent customer engagements and cross-functional alignment.

• Host and drive RFx kick-off meetings; ensure cross-functional teams deliver timely and high-quality responses. Maintain RFx trackers and opportunity status, including budgetary quotes.

• Ensure internal pre-review readiness for key meetings (pricing, RFx, solution reviews) by coordinating required stakeholders.

• For established accounts, lead regular account team calls to track and report customer-related opportunities, issues, risks, and actions.

• Create and maintain functional team maps and customer playbooks for internal team education.

• Identify gaps to customer expectations, assign owners, and track closure through weekly priority reviews.

• Track business pipeline with account teams and support achievement of business targets.

• Lead QBR/QTR preparation, distribution, follow-up actions, and customer communication.

• Manage program scope and lead cross-functional and cross-geography teams (Dev, PM, FAE, Quality, ISR, SC, Service, Operations, etc.) ,ensure clear ownership to execute project activities. Track and deliver within defined schedule, cost, and quality targets.

• Build, maintain, and execute project schedules; monitor checkpoints, build milestones, and readiness status.

• Track and communicate project readiness, including BOM validation, Dataline enablement, ECNs, and CTO/LTO configuration readiness.

• Maintain project documentation and MS Teams repositories to ensure accuracy and completeness.

• Set up regular project management BMS like ODT meetings and specific meetings to review status, identify issues, drive problem resolution, and ensure alignment.

• Manage sustaining change processes, including PCRs (second-source validation, new SBB introduction, FW update, new supplier introduction , EOL, new config) and PCNs (coordination, submission, and cross-functional voting).

• Work with Engineering, Quality, Dev , Fulfillment, and other stakeholders to follow up on quality issues until closure.

• Track key program KPIs, including customer/supplier NRE payment status and time-to-delivery metrics.

• Conduct Lessons Learned to support continuous improvement in program and process execution.

Position Requirements

• Over 10 years of customer engagement and program management experience in Compute, Storage, or GPU/AI product lines .With an understanding of Cloud Service Provider business requirements and end-to-end server solution delivery is preferred.

• Proven experience working with OEM, ODM, or System Integration partners in the data center ecosystem . Along with familiarity in key hardware manufacturing processes such as PCBA, Building Block assembly, and system build stages (L10/L11/L12) is preferred .

• Strong customer focus and strong business sense; familiarity with P&L analysis; MBA is a plus.

• Ability to thrive in a fast-paced, multi-cultural environment with global teams across multiple time zones.

• Strong cross-functional collaboration skills; able to coordinate diverse stakeholders toward aligned outcomes.

• Strong critical thinking, analysis, and structured problem-solving capabilities; able to navigate complexity and ambiguity.

• Proven ability to manage multiple programs/accounts simultaneously and balance competing priorities.

• High resilience and composure in deadline-driven environments.

• Fluent English (oral, written, communication).

• Proficiency with MS Excel, PowerPoint, and project scheduling tools.

• PMI certification is a plus.