Administrative Assistant III- Liver & Pancreas Transplant Surgery

Under the general supervision of the Manager, perform the functions of receptionist, pre-register all new patients, assess new patients for insurance pre-certification; encounter all patients using the Care Connect system, update demographic and insurance data as necessary; prepare billing and medical record documents for pt. visits; communicate with back office staff regarding problems and specific circumstances; collect charge documents on a daily basis and screen for completion; perform appointment scheduling tasks in the Care Connect system for those physicians and clinics assigned; perform patient check out duties including obtaining authorization for further outpatient diagnostic studies and scheduling appointments with other offices/departments; provide prompt and courteous telephone communications; assist in collection and collation of census data; schedule all outpatient clinic visits for all physicians who utilize the multidisciplinary center; and perform other duties as assigned by the Manager, Administrative Nurse or Supervisor.

• Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel. required
• Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent. required
• Ability to use diplomacy and respect confidentiality in sensitive situations. required
• Skill in working independently and following through on assignments with minimal direction. required
• Experience with Care Connect. desired
• Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload. required
• Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community. required
• Oral and written communication skills to convey information clearly to patients, faculty and staff. required
• Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system. desired
• Knowledge of the hospital computer system for appointment scheduling, pre-registration. desired
• Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person. required
• Typing skills sufficient to input verbal or written data with accuracy and speed. required
• Ability to work with frequent interruptions. required
• Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones. required