CAD Administrator

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you're searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

System Administration & Uptime
• Facilitate, coordinate, and expedite troubleshooting efforts to ensure maximum uptime and seamless functionality of the 911 CAD system.
• Serve as the primary point of contact between the Sheriff's dispatch operations, other law enforcement and IT departments, and vendors to ensure effective problem-solving and coordinated responses to CAD issues.
• Build and maintain productive working relationships with multiple departments and agencies to ensure reliable data sharing and system interoperability.
• Monitor CAD system performance and proactively address issues that may affect dispatching operations or response times.
• Database Management
• Administer and maintain CAD-related SQL databases
• Ensure database integrity, performance, backup, and recovery strategies are effectively implemented and documented.
• Optimize SQL queries and database design to improve performance and reliability.
• CAD System Maintenance and Troubleshooting
• Lead troubleshooting efforts to identify root causes of CAD-related issues, including database errors, interface failures, or network disruptions.
• Work directly with end users and vendors to test, verify, and implement solutions, minimizing downtime and ensuring rapid recovery of critical services.
• Maintain and troubleshoot software interfaces between the CAD system and external applications, including Phones, Radios, RMS, JMS, GIS mapping, and other law enforcement systems.
• Work with the County's mapping team to manage address and street mapping databases to ensure accurate geolocation within the CAD system.
• Support and maintain desktop CAD workstations, server infrastructure, and peripheral systems such as building cameras and dispatch consoles.
• Development & Reporting
• Design, build, and maintain software interfaces, dashboards, and web applications utilizing CAD data for operational insight.
• Generate and automate reports detailing policing and dispatching activity for departmental, city, and county leadership use in staffing and budgetary planning.
• Network & Security
• Oversee and maintain VPN servers to ensure secure connectivity for authorized equipment and users.
• Coordinate and perform system-wide CAD software upgrades, including both server and client components.
• Collaborate with IT teams to plan and advise on WAN, LAN, and security architecture updates that impact CAD systems. Provide testing and troubleshooting support to those teams for implementation.
• Coordination & Vendor Management
• Serve as the primary liaison between the County, CAD vendors, and city Law Enforcement and IT departments to ensure coordinated system updates, maintenance, and problem resolution.
• Maintain thorough documentation of system configurations, integrations, and maintenance activities.
• Assist the Mobile Data Technician in maintaining and troubleshooting laptop computers, network equipment, cameras and other electronic systems installed in law enforcement vehicles.
• Support other local agencies in troubleshooting CAD-related or inter-agency data exchange issues.
• Participate in after-hours or on-call rotation as needed to support 24/7 public safety operations.

Education and Experience:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 3-5 years of experience administering databases and/or supporting complex mission-critical systems.
• Experience with public safety systems, especially CAD, RMS, or GIS mapping, is strongly preferred.

Knowledge, Skills, and Abilities:

• Strong troubleshooting, analytical, and problem-solving skills with the ability to resolve complex, multi-system issues under pressure.
• Proficiency with Microsoft SQL Server administration, performance tuning, and T-SQL scripting.
• Familiarity with network fundamentals, including VPNs, firewalls, and LAN/WAN infrastructure.
• Experience troubleshooting software integrations and APIs.
• Knowledge of GIS data and address mapping systems.
• Ability to design user-friendly reports, dashboards, and interfaces from raw SQL data.
• Excellent communication skills for coordinating with multiple departments and vendors and communicating technical concepts to non-technical users
• Ability to work independently in a high-pressure, 24/7 mission-critical environment.