Team Financial Services Representative

One Nevada Credit Union is looking for a highly adaptable and self-motivated individual to join our Retail Operations Team Financial Services Representative program!

This role requires flexibility, reliability, and a strong commitment to providing exceptional service across all Retail Operations locations. Flexibility to work as early as 7:15 a.m. and an occasional Saturday in our Contact Center. Consistent and dependable attendance, ability to work independently while maintaining high performance standards, and ability to take direction. If you are someone who thrives in a fast-paced, collaborative setting and enjoys variety in your workday, we encourage you to apply. Team FSR employees must maintain flexibility to work at any branch location, as well as the ability to perform duties in our Contact Center.

Please review additional details about this career opportunity below:

• This position utilizes a high level of technical skills to perform financial services in our branches and on our phones for prospective and current members by accessing automated systems, platforms, and software via desktop and mobile devices.

• The Team FSR conducts loan interviews and processing, opens new accounts, greets and directs members, assists with member transactions, cross-sells Credit Union products and services, and educates members on the use of our ATM, mobile banking, and website.

• This position provides technical support, initiates troubleshooting, and educates current and potential members to conduct financial service requests via automation. Our Team FSRs promote financial well-being through effective conversations and provide superior services.

• This position requires knowledge of all products and services offered to our member-owners by One Nevada, loan and member service policies and procedures, and loan interviewing skills and techniques.

• The ability to troubleshoot and assist members with gaining online access, learn and navigate new applications and programs, examine documents for accuracy and compliance, analyze situations, and recommend solutions.

• Excellent interpersonal communication skills with an emphasis on negotiation and persuasion techniques are required.

• Position requirements include a high school diploma or GED equivalent, plus, one year of experience with a financial institution or extensive customer service and sales experience. Ability to obtain licensing for NMLS and willing to travel to all branch locations.