Assistant Laundry Manager

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

What We're Looking For

We are seeking a dedicated Assistant Laundry Manager who is passionate about delivering exceptional guest and team member experiences. This leader will play a key role in ensuring high-quality linen production while supporting operational excellence, safety, and team development in a fastpaced hospitality laundry environment.

Who You Are

• A skilled leader and effective communicator
• A proactive problem solver with strong organizational skills
• Comfortable prioritizing production flow to meet guest and operational expectations
• Detailoriented with the ability to balance quality, productivity, and cost control

What You Will Do

• Ensure compliance with all departmental guidelines, policies, procedures, and safety standards
• Establish and manage daily and longterm production schedules to meet the needs of assigned hotels
• Oversee personnel management, work assignments, and equipment utilization to maximize efficiency and productivity
• Maintain frequent communication with hotel leadership to align production schedules with linen and terry needs
• Assist the Laundry Plant Manager with replacement purchase requisitions for guestroom and food & beverage linen and terry
• Monitor chemical usage to maintain targeted "costperpound" production standards
• Prepare and analyze reports on employee and equipment productivity, linen and terry usage, and damage/discard trends to support operational decisionmaking and par level control
• Coordinate with Engineering to support equipment repairs, preventative maintenance schedules, and minimize downtime
• Identify training needs and conduct ongoing training on equipment operation, sorting procedures, safety practices, and laundry production fundamentals

Your Experience Includes

• Working knowledge of modern laundry equipment and chemical systems (preferred)
• Basic mechanical knowledge related to laundry equipment (preferred)
• Prior experience in hospitality housekeeping or laundry environments (preferred)
• Bilingual language skills (preferred)
• Ability to work a flexible schedule, including weekends and holidays (required)
• Knowledge of OSHA regulations, equipment operation, maintenance standards, and recordkeeping systems (preferred)

Who You Will Supervise

• A diverse team of Laundry Team Members, including wash persons, laundry attendants, and drivers, responsible for ensuring timely delivery of hotel linen that meets Loews standards of quality and service.

Why This Role Matters

The Assistant Laundry Manager is essential to delivering a seamless guest experience by ensuring clean, wellmaintained linen arrives on time, every time-while supporting team members and operational efficiency behind the scenes.