Tourist Information Supervisor

Become a vital contributor to the exceptional experience of every visitor at Pennsylvania's Welcome Centers. If you have a passion for helping others, enjoy bringing joy to people's lives, or simply love the idea of brightening a stranger's day, we encourage you to apply today! This opportunity could be the ideal career path for you, allowing you to make a meaningful impact while engaging with a diverse array of travelers. Your role will not only involve providing assistance and information but also creating a warm and inviting atmosphere that leaves a lasting impression on all who enter. Join us in this rewarding journey and help us ensure that every visitor feels valued and welcomed.

In this position, you will oversee the operations of the PennDOT Welcome Centers, ensuring that your team delivers accurate, efficient, and helpful information to travelers visiting these facilities. Your role will involve representing the Commonwealth of Pennsylvania by warmly greeting and assisting guests, while also maintaining a comprehensive understanding of the state's highways, transportation networks, and various public and private attractions, including recreational areas, events, weather updates, accommodations, and tourist sites. Additionally, you will be responsible for distributing printed materials that enhance visitors' travel experiences. Your responsibilities will extend to public relations efforts, facilitating both internal and external communications to optimize operations, and participating in quarterly meetings focused on events, programs, and services, among other tasks.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40-hour work week
• Hours of operation are 7:00 am to 7:00 pm. This position's hours are temporarily 9:00 am to 5:30 pm.
• This position works a 6-week rotating schedule. Days and hours can vary from Sunday to Saturday.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Tourist Information Counselor (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Supervisory experience.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
  

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.