Mobile Screening Van Driver & Patient Services Representative

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

• High School, GED or formal educational equivalent

• Teo (2) years of customer service experience-facing healthcare, medical office, registration, outreach, or community services setting

• Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners. Excellent customer service skills

• Valid AR CDL within 3 months of hire date

Additional Information:

Responsibilities:

• Interacts with and assists the public in a professional and friendly manner as needed.

• Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality.

• Demonstrates positive working relationships with co-workers, management team, and ancillary departments.

• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.

• Consistently utilizes communication devices and keeps accurate records as required.

• Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders as needed with exceptional customer service

• Schedules, reschedules, and coordinates appointments in EPIC.

• Conducts pre-registration as needed, inputs and/or updates accurate patient information.

• Processes walk-ins, creates new patient charts, accesses systems for orders as appropriate.

• Assists with referrals to other facilities for patient follow-up care as needed. Requests outside records and gathers outside medical records from referrals then enters in patient charts/PACS as needed.

• Operates the vehicle in a safe manner and maintains a valid commercial driver's license.

• Assists with setting up equipment/van and assists in all preparations for the screening event. Completes Pre- and Post-Trip checklist and reports any issues with van.

• Performs monthly, quarterly and annual maintenance reviews and maintains log of all maintenance events.

• Maintains inventory, orders and stocks supplies, cleans and maintains equipment.

• Ensures the van is clean, stocked with all items essential for events and patient care.

• Attends required training, in-services and departmental meetings.

• Participates in the orientation and/or training of new staff.

• Maintains required job skill competencies and completes skill assessment annually.

• Completes and maintains documentation of continuing education hours annually.

• May perform other duties as assigned.

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.