New

Provider Relations Associate

TEKsystems
$25.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Tampa
Dec 29, 2025
Description The Provider Customer Service Associate is a key resource for provider inquiries, serving as the first point of contact and ensuring timely, accurate, and empathetic resolution of issues related to bill review, payment status, and claims processing. This role requires problem-solving skills to research complex issues across multiple systems and to collaborate with internal teams such as Billing, Medical Bill Review, Finance, and Network Services. The Associate is accountable for thorough documentation, compliance adherence, and proactive follow-up to guarantee provider satisfaction. Additionally, this position supports leadership by helping to identify trends, escalating systemic issues, and contributing to continuous improvement initiatives. Success in this role demands strong communication skills, attention to detail, and a commitment to delivering exceptional service. Skills Customer service, healthcare, billing, bill review, claims, provider relations, provider calls Top Skills Details Customer service,healthcare,billing,bill review,claims,provider relations,provider calls Additional Skills & Qualifications * Serve as initial point of contact for provider inquiries, demonstrating professionalism, empathy, and a commitment to resolution. * Respond to incoming provider calls with a focus on understanding concerns related to bill review, payment status, and claims processing. * Research complex issues across multiple systems and departments to identify root causes and determine appropriate resolutions. * Collaborate with internal teams (e.g., Blling, Bill Review, Finance) to resolve provider issues efficiently and accurately. * Ensure timely and thorough follow-up with providers, maintaining accountability for issue closure and satisfaction * Support manager in identifying trends in provider inquiries and escalate systemic issues or process gaps to leadership. * Support continuous improvement initiatives by providing feedback on provider pain points and workflow inefficiencies. * Maintain up-to-date knowledge of billing guidelines, payment policies, and system workflows to ensure accurate and informed responses. * Document all interactions and resolutions in CRM system in accordance with standard operating procedures and audit standards. * Meet department standards for productivity, including average calls per hour, average handling & wrap up time, abandoned and rejected call stats and passing QA scores. Experience Level Expert Level Job Type & LocationThis is a Contract to Hire position based out of Tampa, FL. Pay and BenefitsThe pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tampa,FL. Application DeadlineThis position is anticipated to close on Jan 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.