Operations Key Account Manager (OKAM) - Customs Brokerage

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Monitors team productivity and assigns accounts and tasks to department personnel.
• Establishes new accounts, based upon review of POA's and completed client information sheets, etc.
• Initiates and handles new client start up processes
• Trains individuals within teams to take responsibility of new client accounts.
• Maintains customer relationships
• Reviews daily reports to eliminate potential errors
• Resolves problems, troubleshoots
• Reviews and addresses accounting discrepancies
• Manages employees including interviewing, hiring, training, evaluation, and coaching
• Ensures assigned work group members have recorded time and attendance
• Oversees on-site technologies
• Offers support to other stations as needed
• Attends industry related seminars, conferences, etc.
• Attends periodic business review meetings
• Conducts regular communications with assigned customers
• Leads and attends periodic business review meetings
• Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers
• Assists with the annual growth of the assigned accounts and securing new business
• Assists in the design of contracts including scope of work development, assumption justification, operational plan development, route development and pricing for new business
• Serves as a resource to resolve customer needs including, but not limited to, transportation, shipping, rates for additional services and contract interpretation
• Establishes and maintains goals based on Key Performance Indicators (KPI) as prescribed in the client contract
• Ensures completion of account reviews
• Records all commercial activities in CRM
• Other duties as required and assigned

What you need:

• Bachelor's degree from a 4 year college or university
• Minimum 4 to 7 years related experience and/or training or an equivalent combination of education and training
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Must be a licensed broker or proven strong operational experience in brokerage
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

What you gain from joining our team: (benefits)

• Access wages early with the Rain financial wellness app.
• Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and paternity leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community
• + more!

Join our Team!

• Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.

OR

• Text DELIVER to 88300 to Apply1